On­go­ing Ford im­passe has been frus­trat­ing night­mare

The Star Early Edition - - NEWS - Char­lotte Kub­heka

I NEED your ad­vice please. On Novem­ber 16, 2015, I took my car to Ac­tion Ford for a cam­belt ser­vice. The same day, my hus­band went to fetch it, and to his sur­prise it was smok­ing and mis­fir­ing.

He asked the then man­ager why the car was smok­ing, as it wasn’t when we brought it in. The man­ager said it might be hid­den damage.

The man­ager agreed to look at the prob­lem, so my hus­band left the car with them. Ford kept my car for eight months and I only got it back in July 2016 (still smok­ing). The next day, the clutch pedal of my car broke. It was towed back to Ford, who took an­other two months to fix it.

In Septem­ber, my car started making a funny sound from the tur­bos (which Ford worked on when try­ing to fig­ure out the smok­ing is­sue). I took it back to them and got the car back only to­wards the end of Novem­ber – still smok­ing.

I then alerted the cur­rent man­ager (Kobus) about it and he told me that I must keep on driv­ing the car for the smoke to sub­side, which it didn’t. On De­cem­ber 18, the same clutch pedal they fixed in Au­gust broke. It was towed back again to Ford.

Ac­tion Ford is now re­fus­ing to fix any­thing fur­ther. I took them to the Mo­tor­ing Om­buds­man, but they sent me a re­port stat­ing they will not hold Ford li­able.

Ge­orgie: I ap­proached the in­dus­try rep­re­sen­ta­tive, which couldn’t get in­volved, as the om­bud had made a rul­ing, and the mat­ter has now been taken up with the Na­tional Con­sumer Com­mis­sion. Ford promised to re­vert, but didn’t. Yet an­other blot on their cus­tomer ser­vice record. This might be an is­sue with a dealer, but the head of­fice should be pay­ing at­ten­tion.

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