Pen­sion­ers, be aware of ATM with­drawal charges

The Star Early Edition - - NEWS - R Main

ABOUT a year ago, I raised com­plaints re­gard­ing Sassa de­duc­tions with you on be­half of my mom, Mrs El­lis, and her friend Mrs Ver­meulen, which you took up on their be­half.

Un­for­tu­nately, the same thing is hap­pen­ing again. These pen­sion­ers do not know from month to month what amount is avail­able for them to draw, any bal­ance check re­sults in a de­duc­tion.

Dur­ing March my mother trav­elled to Dur­ban as my brother was very ill with can­cer.

On her re­turn, I with­drew her pen­sion at an Absa ATM where a bal­ance of R15 was left as it could not be with­drawn.

My brother passed away in April and again the pen­sion had to be with­drawn at an ATM.

This time a bal­ance of R12 was left, no sign of the R15, mak­ing a to­tal of R27, which may not seem much, but to a pen­sioner it is two loaves of bread. My mother was ad­vised to con­tact the call cen­tre, which she did on Sun­day, but the per­son could not give her an an­swer.

Both pen­sion­ers are in their 80s, and they would very much ap­pre­ci­ate it if you could once again bring the mat­ter to the at­ten­tion of the author­i­ties in­volved.

Your as­sis­tance will be greatly ap­pre­ci­ated.

Ex­ec­u­tive man­ager at Sassa, Dianne Dunker­ley in­ves­ti­gated and wrote: “I have in­ves­ti­gated Mrs El­lis’s com­plaint, re­ceived through her daugh­ter, Ms Main.

Mrs El­lis re­ceives the full old-age pen­sion of R1 620 per month.

How­ever, she with­draws her money monthly from Check­ers, which is not an ac­cred­ited mer­chant.

The only mer­chants which of­fer full cash back, with­out any ser­vice fees are Shoprite and Pick n Pay.

While Shoprite and Check­ers are part of the same group, the Check­ers fran­chise opted out and do charge ser­vice fees.

These vary from R2.30 to R5.87 per month, de­pend­ing on the amount with­drawn.

In April and May, Mrs El­lis with­drew her money from a bank ATM – bank charges are ap­plied. These amounted to R22.14 each month.

This is why Mrs El­lis was un­able to with­draw her full grant amount – an amount to cover the bank charges must be avail­able in the ac­count.

Mrs El­lis has no de­duc­tions from her grant – it is only the bank charges which have been ap­plied.

I have in­formed Mrs Main and Mrs El­lis.”

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