Re­fund pol­icy must change

The Star Early Edition - - NEWS -

YAZEED Kamal­dien’s fight with Cape Cross­fit in New­lands has ended hap­pily, af­ter he took the mat­ter be­fore the con­sumer goods and ser­vices om­buds­man and was paid out R1 000, in­stead of the R600 of­fered.

He wrote: “I’m so glad that I didn’t just take R600 from this guy as the om­bud rec­om­mends he should pay me back R1 000… He would not have re­funded a cent if I had not taken this mat­ter to the om­bud and there are oth­ers who have likely been in the same sit­u­a­tion. This is a vic­tory for the law. This guy needs to ad­just his re­fund pol­icy… He is keep­ing peo­ple’s money when he needs to have a re­fund pol­icy.

“Thanks for your re­port­ing on this mat­ter. R1 000 is money that could be spent on some­thing else.” Yazeed Kamal­dien

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