FNB of­fers sweet­ener with cut in app charges

The Star Early Edition - - COMPANIES - ANA

FNB an­nounced yes­ter­day it had slashed data charges for its bank­ing app, mean­ing cus­tomers who use its bank­ing app will no longer need data to ac­cess it via their smart­phones from tomorrow.

This fol­lows a deal with all ma­jor mo­bile net­work op­er­a­tors in South Africa to zero-rate ac­cess to the FNB Bank­ing App, al­low­ing all cus­tomers to use it at no cost.

The bank al­ready of­fers free ac­cess to its app to all FNB Con­nect cus­tomers, and of­fers free wi-fi in most FNB branches for cus­tomers to down­load the app. FNB dig­i­tal spokesper­son Giuseppe Vir­gillito said not only had the app be­come the most down­loaded since its launch six years ago but was also the pop­u­lar bank­ing app among con­sumers as re­cently rated in the 2017 SAcsi and Co­lu­mi­nate SITE­is­fac­tion Index.

“We be­lieve ac­cess to data or air­time should not be a bar­rier to safe and con­ve­nient bank­ing. The zero-rat­ing of the app is in line with our broader strat­egy to mi­grate cus­tomers to dig­i­tal and elec­tronic chan­nels where a num­ber of trans­ac­tions and ser­vices are al­ready of­fered free of charge,” Vir­gillito said.

“We at­tribute the suc­cess of the app to con­tin­u­ous in­no­va­tion and meet­ing more than the ba­sic bank­ing needs of our cus­tomers.”

The app fea­tures so­lu­tions such as FNB Pay, Fin­ger­print ID, Se­cure Chat, Smart in­Con­tact, 1-touch Re­port Fraud, eBucks Part­ner lo­ca­tor and FNB TV, among oth­ers. – ANA

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