Call for time­share gripes

The Star Early Edition - - NEWS - Goit­se­mang Tl­habye

THE Na­tional Con­sumer Com­mis­sion has called on Gaut­eng­based cus­tomers who have in­for­ma­tion re­gard­ing poor treat­ment in deal­ing with the va­ca­tion own­er­ship time­share in­dus­try to come for­ward.

The com­mis­sion started its pub­lic hear­ings into the mat­ter at the Sierra Burgers Park Ho­tel in Pre­to­ria yes­ter­day.

The in­ves­ti­ga­tion comes af­ter the com­mis­sion re­ceived thou­sands of com­plaints from cus­tomers through the De­part­ment of Trade and In­dus­try about the in­dus­try over a pe­riod of two decades.

Com­plaints cen­tred par­tic­u­larly on the points sys­tem; bond con­tracts not gov­erned by the Con­sumer Protection Act; un­rea­son­able prop­erty levies; and the un­avail­abil­ity of ac­com­mo­da­tion, among other is­sues.

Com­mis­sioner Ebrahim Mo­hamed said at the start of the pub­lic hear­ings: “Pub­lic hear­ings are an op­por­tu­nity for con­sumers to par­tic­i­pate and re­veal their chal­lenges to the in­quiry panel, so that the gov­ern­ment can help the in­dus­try serve the South African peo­ple and its econ­omy bet­ter.

This in­quiry is a fact-find­ing mission aimed at un­earthing chal­lenges so that the mis­steps of the va­ca­tion own­er­ship in­dus­try can be cor­rected.”

Mo­hamed said the ses­sions were the first of sev­eral to be held by the com­mis­sion over the next few months to gather, col­late, study, an­a­lyse and re­search all the in­for­ma­tion nec­es­sary. This would en­able the panel to pro­duce a re­port that would in­clude rec­om­men­da­tions to cor­rect chal­lenges for the ben­e­fit of con­sumers. –

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