I’m financially ruined by their lack of service
MY STORY is complicated but essentially I’ve been financially ruined by a builder and the NHBRC.
They obviously did not do their quality inspections, as I don’t even have real drains, the geyser isn’t earthed, etc.
They did not even go through the mediation process. I am the single mother of a 4-year-old (her father is dead).
In my case, we did follow the NHBRC’s processes. I completed the form and everything that was required, but nothing was done. They only contacted the builder after the Public Protector contacted them, almost five months after my complaint.
I was left to do heavy lifting, measuring of incorrectly measured rooms, etc, with no assistance whatsoever.
The Public Protector has now told me, because the NHBRC acknowledges the fact that the wrong process was followed and they need to do it correctly, the office can’t do anything until they’ve had the final decision from the NHBRC.
Once you got me the meeting with the NHBRC they are using it to tell me we now have to wait.
Also apparently the only outcome for me would be a fine paid over from the builder who will definitely not pay as he has no money. Throughout most of this process I was comfortable with the fact that any issues would be picked up during the “quality inspections”.
Once I realised things kept going wrong and the builder wasn’t doing anything correctly, I filled in the form on the NHBRC website and never got feedback.
The house was not built to industry standards, from the foundation up.
There’s no electricity compliance and no proper plumbing, skew walls, the ground level is too high, the breather holes are fake etc.
We are now at this point where it is proven that they never bothered to complete the process with me correctly, despite all my begging and pointing out the damage. They have yet to provide proof of their “quality inspections” but the provincial head told me they can’t do that for every house. Yet they didn’t halt the build at any stage.
C van den Berg