I’m fi­nan­cially ru­ined by their lack of ser­vice

The Star Early Edition - - NEWS - “The NHBRC pro­vin­cial man­ager has met with Ms Van den Berg and will con­tinue to meet with her un­til the mat­ter is brought to con­clu­sion. Mor­ton Con­struc­tion has been sus­pended for fail­ure to en­rol Ms Van Den Berg’s home. The dis­ci­plinary hear­ing is sched

MY STORY is com­pli­cated but es­sen­tially I’ve been fi­nan­cially ru­ined by a builder and the NHBRC.

They ob­vi­ously did not do their qual­ity in­spec­tions, as I don’t even have real drains, the geyser isn’t earthed, etc.

They did not even go through the me­di­a­tion process. I am the sin­gle mother of a 4-year-old (her fa­ther is dead).

In my case, we did fol­low the NHBRC’s pro­cesses. I com­pleted the form and ev­ery­thing that was re­quired, but noth­ing was done. They only con­tacted the builder af­ter the Pub­lic Pro­tec­tor con­tacted them, al­most five months af­ter my com­plaint.

I was left to do heavy lift­ing, mea­sur­ing of in­cor­rectly mea­sured rooms, etc, with no as­sis­tance what­so­ever.

The Pub­lic Pro­tec­tor has now told me, be­cause the NHBRC ac­knowl­edges the fact that the wrong process was fol­lowed and they need to do it cor­rectly, the of­fice can’t do any­thing un­til they’ve had the fi­nal de­ci­sion from the NHBRC.

Once you got me the meet­ing with the NHBRC they are us­ing it to tell me we now have to wait.

Also ap­par­ently the only out­come for me would be a fine paid over from the builder who will def­i­nitely not pay as he has no money. Through­out most of this process I was com­fort­able with the fact that any is­sues would be picked up dur­ing the “qual­ity in­spec­tions”.

Once I re­alised things kept go­ing wrong and the builder wasn’t do­ing any­thing cor­rectly, I filled in the form on the NHBRC web­site and never got feed­back.

The house was not built to in­dus­try stan­dards, from the foun­da­tion up.

There’s no elec­tric­ity com­pli­ance and no proper plumb­ing, skew walls, the ground level is too high, the breather holes are fake etc.

We are now at this point where it is proven that they never both­ered to com­plete the process with me cor­rectly, de­spite all my beg­ging and point­ing out the dam­age. They have yet to pro­vide proof of their “qual­ity in­spec­tions” but the pro­vin­cial head told me they can’t do that for every house. Yet they didn’t halt the build at any stage.

C van den Berg

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