City Power launches smart mo­bile app

The Star Early Edition - - NEWS - ANNA COX @an­na­cox

FRUS­TRATED Joburg res­i­dents who fre­quently ex­pe­ri­ence power fail­ures can now down­load an app which will keep them con­stantly in­formed of the sit­u­a­tion.

City Power has now launched a mo­bile app for bet­ter cus­tomer in­ter­ac­tion.

Aubrey Mochela, City Power’s head of in­for­ma­tion and com­mu­ni­ca­tion Tech­nol­ogy, said with the app, af­ter reg­is­tra­tion, cus­tomers will be able to log on and view faults, load-shed­ding sched­ules and planned out­ages, in ad­di­tion to other in­for­ma­tion re­lat­ing to power sup­ply in Joburg.

“Be­fore the app was launched, it was tested by City Power engi­neers and in­for­ma­tion and com­mu­ni­ca­tion tech­nol­o­gists to as­sess its ef­fi­ciency and re­li­a­bil­ity. “It was only af­ter suc­cess­fully un­der­go­ing rig­or­ous tests that it was rolled out to the pub­lic who can now en­gage with City Power in a more mean­ing­ful and per­sonal way,” he said yes­ter­day.

Mochela said the app was de­signed to in­ter­link with Maru wa Jozi, a mo­bile app the city has adopted as a pri­mary mo­bile plat­form to com­mu­ni­cate with cus­tomers and other stake­hold­ers.

“We de­vel­oped a ca­pa­bil­ity on the in­ter­net page and then re­alised there was a need to come up with a mo­bile app.

“We then cre­ated this app, which will al­low cus­tomers, through their smart­phones, to have easy ac­cess to in­for­ma­tion on load shed­ding, load lim­it­ing and pos­si­ble power out­ages,” Mochela added. The ben­e­fits of the mo­bile app are enor­mous. Th­ese in­clude: As­sist­ing in the im­prove­ment of ser­vice de­liv­ery.

Ad­vanc­ing smart tech­nolo­gies such as load lim­it­ing.

In­form­ing cus­tomers about out­ages be­fore they oc­cur.

En­abling the city to save costs and time spent by call cen­tres ex­plain­ing the rea­sons for load shed­ding and power out­ages to cus­tomers.

Cus­tomers who want to use the app are ad­vised to log on to­ or down­load it from the Google App Store.

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