City Power launches smart mobile app
FRUSTRATED Joburg residents who frequently experience power failures can now download an app which will keep them constantly informed of the situation.
City Power has now launched a mobile app for better customer interaction.
Aubrey Mochela, City Power’s head of information and communication Technology, said with the app, after registration, customers will be able to log on and view faults, load-shedding schedules and planned outages, in addition to other information relating to power supply in Joburg.
“Before the app was launched, it was tested by City Power engineers and information and communication technologists to assess its efficiency and reliability. “It was only after successfully undergoing rigorous tests that it was rolled out to the public who can now engage with City Power in a more meaningful and personal way,” he said yesterday.
Mochela said the app was designed to interlink with Maru wa Jozi, a mobile app the city has adopted as a primary mobile platform to communicate with customers and other stakeholders.
“We developed a capability on the internet page and then realised there was a need to come up with a mobile app.
“We then created this app, which will allow customers, through their smartphones, to have easy access to information on load shedding, load limiting and possible power outages,” Mochela added. The benefits of the mobile app are enormous. These include: Assisting in the improvement of service delivery.
Advancing smart technologies such as load limiting.
Informing customers about outages before they occur.
Enabling the city to save costs and time spent by call centres explaining the reasons for load shedding and power outages to customers.
Customers who want to use the app are advised to log on to www.citypower.co.za or download it from the Google App Store.