City Power launches mo­bile phone app

The Star Early Edition - - METROWATCH -

FRUS­TRATED Joburg­ers who fre­quently ex­pe­ri­ence power fail­ures can now down­load an app which will keep them con­stantly in­formed of the sit­u­a­tion.

City Power launched the mo­bile app for bet­ter cus­tomer in­ter­ac­tion.

“Through the app, City Power cus­tomers will be able to gain ac­cess, via reg­is­tra­tion, and then log on for faults, view open faults, load-shed­ding sched­ules, view planned out­ages, fre­quently asked ques­tions and other re­lated in­for­ma­tion about power sup­ply in Joburg.

“Be­fore the app was launched, it was tested by City Power en­gi­neers and in­for­ma­tion and com­mu­ni­ca­tion tech­nol­o­gists to as­sess its ef­fi­ciency and re­li­a­bil­ity,” said Aubrey Mochela, head of in­for­ma­tion and com­mu­ni­ca­tion tech­nol­ogy.

“It was only af­ter suc­cess­fully un­der­go­ing rig­or­ous tests that it was rolled out to the pub­lic, who can now en­gage with City Power in a more mean­ing­ful and per­sonal way,” he said.

Mochela said the app was de­signed to in­ter­link with Maru wa Jozi, an app the city has adopted as a pri­mary mo­bile plat­form to com­mu­ni­cate with cus­tomers and other stake­hold­ers.

“We de­vel­oped a ca­pa­bil­ity on the in­ter­net page and then re­alised there was a need to come up with a mo­bile app.

“We cre­ated this app which will al­low cus­tomers, through their smart­phones, to have easy ac­cess to in­for­ma­tion on load shed­ding, load lim­it­ing and pos­si­ble power out­ages,” Mochela said. The ben­e­fits are enor­mous. Th­ese in­clude:

As­sist­ing in the im­prove­ment of ser­vice de­liv­ery

Cus­tomers who want to use the app are ad­vised to log on to­ or down­load it from the Google Ap­ple Store.

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