City Power launches mobile phone app
FRUSTRATED Joburgers who frequently experience power failures can now download an app which will keep them constantly informed of the situation.
City Power launched the mobile app for better customer interaction.
“Through the app, City Power customers will be able to gain access, via registration, and then log on for faults, view open faults, load-shedding schedules, view planned outages, frequently asked questions and other related information about power supply in Joburg.
“Before the app was launched, it was tested by City Power engineers and information and communication technologists to assess its efficiency and reliability,” said Aubrey Mochela, head of information and communication technology.
“It was only after successfully undergoing rigorous tests that it was rolled out to the public, who can now engage with City Power in a more meaningful and personal way,” he said.
Mochela said the app was designed to interlink with Maru wa Jozi, an app the city has adopted as a primary mobile platform to communicate with customers and other stakeholders.
“We developed a capability on the internet page and then realised there was a need to come up with a mobile app.
“We created this app which will allow customers, through their smartphones, to have easy access to information on load shedding, load limiting and possible power outages,” Mochela said. The benefits are enormous. These include:
Assisting in the improvement of service delivery
Customers who want to use the app are advised to log on to www.citypower.co.za or download it from the Google Apple Store.