TV plus all the gad­gets – Sam­sung, where are you?

The Star Early Edition - - ASK GEORGIE - Beryl Allen

I BOUGHT a Sam­sung TV in De­cem­ber but un­til now I have not been able to use it at all. Early this year Sam­sung re­placed the brand new, un­used TV. I still couldn’t use it. Then they re­placed the mother­board on the new TV. Still no joy.

The prob­lem, the Sam­sung tech­ni­cian said, was that my TV couldn’t con­nect to my fi­bre, but said it wasn’t their prob­lem. He showed me that my TV con­nected both to the wifi on his phone and an­other hand­held wifi gad­get which he had with him and I should get in touch with my fi­bre sup­plier (MWeb) as the ports needed to be opened.

I con­tacted MWeb. As there are seven other de­vices of mine and fam­ily mem­bers that visit me, which are suc­cess­fully con­nected to the fi­bre sup­plied by them, they say that proves the prob­lem is not with their fi­bre con­nec­tion but with the TV. Noth­ing wrong with the ports they say, it’s Sam­sung’s prob­lem – call them. Many calls later and a visit in per­son to the Sam­sung of­fices in Bryanston where I sat with a con­sumer ad­viser who wrote de­tails of my prob­lem and promised to get back to me, but hasn’t, I’m no bet­ter off. I have also been con­tacted by an in­de­pen­dent IT tech­nol­o­gist – his con­tact de­tails were sup­plied by Sam­sung – but he couldn’t sort out the prob­lem. This hot potato has been tossed back and for­ward over the past nine months but the TV is still not work­ing.

I’m a pen­sioner sit­ting with a 60-inch flatscreen TV which is the lat­est tech­nol­ogy and a fi­bre con­nec­tion which I was told would jet me into the 21st cen­tury plus an Ap­ple TV, a gift from my son as I live alone, and for the last nine months, due to the TV not work­ing, I haven’t been able to use it.

A com­pany who con­tacts Sam­sung cus­tomers to see if they are sat­is­fied by the after-sales ser­vice they have re­ceived, reg­u­larly phones me and I de­tail my com­plaint (yet again) but never hear from Sam­sung. Please could you help me?

Georgie: Sam­sung hadn’t re­sponded to this mail by pub­li­ca­tion.

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