TV plus all the gadgets – Samsung, where are you?
I BOUGHT a Samsung TV in December but until now I have not been able to use it at all. Early this year Samsung replaced the brand new, unused TV. I still couldn’t use it. Then they replaced the motherboard on the new TV. Still no joy.
The problem, the Samsung technician said, was that my TV couldn’t connect to my fibre, but said it wasn’t their problem. He showed me that my TV connected both to the wifi on his phone and another handheld wifi gadget which he had with him and I should get in touch with my fibre supplier (MWeb) as the ports needed to be opened.
I contacted MWeb. As there are seven other devices of mine and family members that visit me, which are successfully connected to the fibre supplied by them, they say that proves the problem is not with their fibre connection but with the TV. Nothing wrong with the ports they say, it’s Samsung’s problem – call them. Many calls later and a visit in person to the Samsung offices in Bryanston where I sat with a consumer adviser who wrote details of my problem and promised to get back to me, but hasn’t, I’m no better off. I have also been contacted by an independent IT technologist – his contact details were supplied by Samsung – but he couldn’t sort out the problem. This hot potato has been tossed back and forward over the past nine months but the TV is still not working.
I’m a pensioner sitting with a 60-inch flatscreen TV which is the latest technology and a fibre connection which I was told would jet me into the 21st century plus an Apple TV, a gift from my son as I live alone, and for the last nine months, due to the TV not working, I haven’t been able to use it.
A company who contacts Samsung customers to see if they are satisfied by the after-sales service they have received, regularly phones me and I detail my complaint (yet again) but never hear from Samsung. Please could you help me?
Georgie: Samsung hadn’t responded to this mail by publication.