Improved customer service for residents from February
JOBURG residents can look forward to extended hours, and better-trained customer agents at the City of Joburg’s walk-in centres from next month.
City spokesman Stan Maphologela says that as part of the city’s 10-point plan of becoming a responsive government, it will, from next month, progressively extend operating hours.
“Extending operating hours will improve efficiency and customer service, as more than 38000 customers who visit the customer centres will be processed more timeously. We have listened to our customers and the extension of the operating hours is aligned to the needs of our customers,” says Maphologela.
The Thuso House walk-in customer service centre will be open from 7.30am to 6pm on Mondays, Tuesdays, Thursdays and Fridays. Other main centres will also open on Saturdays from 7.30am to 12.30pm.
Maphologela says that over and above extending operating hours, the city will further train its front-line staff who deal with customers face-toface.
“The customer relations agents will be equipped to handle critical issues at the centres and this will improve customer experience,” he said.
AIMING FOR WORLD-CLASS: Joburg mayor Herman Mashaba arrived unannounced at the city’s technical call centre in Harrison Street, central Joburg. Showing him around is technical director Shaheed Mather.