New city billing in phase 2

The Star Late Edition - - METRO WATCH -

THE sec­ond phase of the City of Joburg’s billing re­gion­al­i­sa­tion will kick in on May 1, mean­ing that some res­i­dents may re­ceive two bills in one month, which the city says is cor­rect.

The af­fected ar­eas are Re­gions D (Soweto), F (In­nerCity) and G (Le­na­sia, En­nerdale).

City spokesper­son Kga­manyane Mapholo­gela says the sec­ond phase fol­lows on the suc­cess­ful launch of the first phase which was launched on Fe­bru­ary 1. The first phase was launched in the fol­low­ing re­gions: A (Midrand), B (Rand­burg, North­cliff and Rose­bank), C (Rood­e­poort) and E (Sand­ton). This means af­ter the May launch, all the city’s seven re­gions will be fully re­gion­alised.

Mapholo­gela says the billing re­gion­al­i­sa­tion will see the city stream­lin­ing its billing op­er­a­tions, which will re­sult in im­proved billing ac­cu­racy, the abil­ity of cus­tomers to choose their own due dates, re­gional me­ter read­ing, re­duced long es­ti­mate billing and au­dit queries, lim­it­ing col­lec­tion dates and in­formed re­port­ing per re­gion to af­ford im­prove­ment and prob­lem solv­ing.

“The ben­e­fits of this also in­clude the fact that cus­tomers now have the free­dom to choose their own due dates in which to pay the city be­tween the 15th and the last day of the month. If the cus­tomer chooses the last day of the month as their pre­ferred due date, this will al­ways de­fault to the last day of the fol­low­ing month, ir­re­spec­tive the num­ber of days each month has. With the im­ple­men­ta­tion of the billing re­gion­al­i­sa­tion, the city in­tends to work faster and more ef­fi­ciently by im­prov­ing the cus­tomers’ ex­pe­ri­ence,” he said.

Ratepay­ers will also now be able to check online when their elec­tric­ity and water me­ters will be read.

Cus­tomers can check the me­ter read­ing sched­ules online by visiting the city’s web­site, click on the e-Ser­vices but­ton and put in their sub­urb or area to get the sched­ule. Cus­tomers wish­ing to choose their own due dates can do so by visiting any of the cus­tomer ser­vices cen­tres, phon­ing the call cen­tre on 0860 Joburg (562 874) or e-mail to due­ Mapholo­gela says the city an­tic­i­pates min­i­mal teething prob­lems.

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