New city billing in phase 2
THE second phase of the City of Joburg’s billing regionalisation will kick in on May 1, meaning that some residents may receive two bills in one month, which the city says is correct.
The affected areas are Regions D (Soweto), F (InnerCity) and G (Lenasia, Ennerdale).
City spokesperson Kgamanyane Maphologela says the second phase follows on the successful launch of the first phase which was launched on February 1. The first phase was launched in the following regions: A (Midrand), B (Randburg, Northcliff and Rosebank), C (Roodepoort) and E (Sandton). This means after the May launch, all the city’s seven regions will be fully regionalised.
Maphologela says the billing regionalisation will see the city streamlining its billing operations, which will result in improved billing accuracy, the ability of customers to choose their own due dates, regional meter reading, reduced long estimate billing and audit queries, limiting collection dates and informed reporting per region to afford improvement and problem solving.
“The benefits of this also include the fact that customers now have the freedom to choose their own due dates in which to pay the city between the 15th and the last day of the month. If the customer chooses the last day of the month as their preferred due date, this will always default to the last day of the following month, irrespective the number of days each month has. With the implementation of the billing regionalisation, the city intends to work faster and more efficiently by improving the customers’ experience,” he said.
Ratepayers will also now be able to check online when their electricity and water meters will be read.
Customers can check the meter reading schedules online by visiting the city’s website www.joburg.org.za, click on the e-Services button and put in their suburb or area to get the schedule. Customers wishing to choose their own due dates can do so by visiting any of the customer services centres, phoning the call centre on 0860 Joburg (562 874) or e-mail to email@example.com Maphologela says the city anticipates minimal teething problems.