Metrobus streamlines its customer service

THE City of Joburg’s Metrobus is attempting to improve its interaction with its commuters.

The bus entity has launched a new customer care service aiming to improve both the efficiency and responsiveness of Metrobus to commuters.

Sabata Makoele, the acting managing director of Metrobus, said commuters can plan their trips using printed timetables and maps, or electronic resources such as website and Vaya Moja App. “Metrobus is playing a big role in transporting commuters within the city on a daily basis. We offer affordable, safe and reliable public transport services through regulated fares, which means you can budget for your transport needs ahead of time, with no unforeseen extra costs. It is much better than using your car – save on high fuel cost.

“We have reduced the number of the breakdowns of buses and our buses are in a good condition and are punctual. We urge the commuters to utilise these platforms to interact with us and lodge complaints if they are not happy with the services that they receive during their trips. They can do so and remain anonymous to protect their identity.”

Metrobus is providing continuous training for all its bus operators to enhance customer service. “The training seeks to highlight the importance of passengers as customers, to improve c u s t o m e r service, to improve excellent service in the public transport sector, and to address issues relating to passenger-driver relations.”

To emphasise the importance Metrobus places upon maintaining a high standard of service, the company offers customer training to every employee who has direct interaction with commuters. “At every point of customer contact, our employees must recognise customer service as a priority. This means ticketing agents, bus drivers and call centre operators must, at all times, maintain a friendly and considerate demeanour toward commuters when addressing their needs.”

For more information, commuters can visit our website on: www.mbus.co.za, e-mail: customer@mbus. co.za or call the customer care line at 011 403 0019 between 7.30am and 7pm.

‘Better than using your car – save on fuel cost’