AI IS AN ‘OPPORTUNITY’
ARTIFICIAL intelligence (AI) is being integrated into everyday life as the Fourth Industrial Revolution brings sweeping changes to cyber systems and the way we use technology at work and at home. AI is the simulation of human intelligence processes by machines, especially computer systems. Applications of AI include expert systems, speech recognition and machine vision. According to Sipho Pityana, president of Business Unity South Africa and chairperson of AngloGold Ashanti, our education system needs to evolve to make use of the opportunities presented by the next revolution. “We have to look at the disruptions that will take place and change our education system so we train suitably skilled workers. “Approximately 41% of all job activity in South Africa is susceptible to automation so we have to shift the focus to seeing technology not as a threat, but an opportunity.” The director of client services at Sea Monster, Lebo Lekoma, works on programmes using gamification, virtual and augmented reality (AR) and animation. “AI and AR can get a bad rap because of what we’ve seen on movies, but we can use it to solve human problems and challenges. “We can use AR for things like seeing if a worker is afraid of heights before he is hired by using AR to simulate the experience,” said Lekoma. He has worked on a cellphone application for the Reserve Bank using augmented reality on bank notes to help users understand what the markings mean, the authenticity of notes and include historical facts. Jonathan Walker, founder of appbased insurer Granadilla, said the industry had to use technology to speed up claims processes. He said AI made the customer experience more personalised via collection of data which is used to interact with them.