AI IS AN ‘OP­POR­TU­NITY’

The Sunday Independent - - METRO -

AR­TI­FI­CIAL in­tel­li­gence (AI) is be­ing in­te­grated into ev­ery­day life as the Fourth In­dus­trial Revo­lu­tion brings sweep­ing changes to cy­ber sys­tems and the way we use tech­nol­ogy at work and at home. AI is the sim­u­la­tion of hu­man in­tel­li­gence pro­cesses by ma­chines, espe­cially com­puter sys­tems. Ap­pli­ca­tions of AI in­clude ex­pert sys­tems, speech recog­ni­tion and ma­chine vi­sion. Ac­cord­ing to Sipho Pityana, pres­i­dent of Busi­ness Unity South Africa and chair­per­son of An­gloGold Ashanti, our ed­u­ca­tion sys­tem needs to evolve to make use of the op­por­tu­ni­ties pre­sented by the next revo­lu­tion. “We have to look at the dis­rup­tions that will take place and change our ed­u­ca­tion sys­tem so we train suit­ably skilled work­ers. “Ap­prox­i­mately 41% of all job ac­tiv­ity in South Africa is sus­cep­ti­ble to au­to­ma­tion so we have to shift the fo­cus to see­ing tech­nol­ogy not as a threat, but an op­por­tu­nity.” The di­rec­tor of client ser­vices at Sea Mon­ster, Lebo Lekoma, works on pro­grammes us­ing gam­i­fi­ca­tion, vir­tual and aug­mented re­al­ity (AR) and an­i­ma­tion. “AI and AR can get a bad rap be­cause of what we’ve seen on movies, but we can use it to solve hu­man prob­lems and chal­lenges. “We can use AR for things like see­ing if a worker is afraid of heights be­fore he is hired by us­ing AR to sim­u­late the ex­pe­ri­ence,” said Lekoma. He has worked on a cell­phone ap­pli­ca­tion for the Re­serve Bank us­ing aug­mented re­al­ity on bank notes to help users un­der­stand what the mark­ings mean, the au­then­tic­ity of notes and in­clude his­tor­i­cal facts. Jonathan Walker, founder of app­based in­surer Granadilla, said the in­dus­try had to use tech­nol­ogy to speed up claims pro­cesses. He said AI made the cus­tomer ex­pe­ri­ence more per­son­alised via col­lec­tion of data which is used to in­ter­act with them.

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