Changing the taxi industry
30 newly-appointed officers trained to impart skills to owners, drivers and conductors
SANTACO-KZN held its first training session for financial officers at Siyazi in Pietermaritzburg.
The two-day training course aimed to qualify educators who could change the mindsets of taxi operators, drivers and the conductors at grassroots levels.
Thirty newly appointed training officers, who represent 16 regional offices in KZN, underwent the course on March 10 and 11.
They will next champion changes in business management “to bring about dignity in the taxi industry”, said chief strategic officer from the Santaco (South African National Taxi Council) national office Bafana Magagula.
He said the training focused on imparting skills, knowledge and clarity on business management.
The skills include informing drivers about customer care, providing advanced driving skills, first-aid training, time and finance management.
Thembinkosi Ngobese told the training officers they had to assist the industry and its members to act differently.
He said the industry has been in existence for decades “but the very minimum has been achieved”.
“It is an industry famously known by severe harassment, intimidation and violence, an industry that has been effectively de-regulated and any form of regulation that has taken place has been viewed with suspicion and resentment.” Santaco-KZN provincial chairperson Boy Zondi told all the facilitators their job would be to change the minds of the taxi drivers and the operators.
He emphasised that Santaco-KZN will have present all the modules required by the taxi drivers and the operators at its academy. — WR.