Hino SA still customers’ favourite
HINO South Africa stayed on top in the latest Scott Byers Comparative Customer Satisfaction Monitor (CCSM) for the first quarter of 2015.
Hino retained the top position on the combined score from the last quarter of 2014 with 96,29%. UD Trucks and Volvo tied for runner-up position on 94,10%, with Scania taking a very close third place on 94,07%.
Important for Hino SA was the fact that the company showed improvement in all categories of the research — sales, service and parts — as well as in the combined score.
“We are very proud of our achievements in the first quarter of 2015, with the major contributing factor being that our factory near Durban is now running at planned capacity, while in the first quarter of last year Hino sales were hampered by stock shortages as we ramped up output at our relocated truck plant,” said Ernie Trautmann, the vice president of Hino SA.
“The strong sales performance, backed by an excellent showing in the CCSM gives us a solid foundation on which to build as we continue into 2015.” — Wheels Reporter.