GREYHOUND DRIVERS GET TOP TRAINING
AS many of our readers ride the Greyhound, Wheels asked the bus company how its drivers are trained.
The company impressed us with a long list of programmes, only a few of which are described below.
Q: What training programmes do Greyhound drivers undergo?
A: Drivers attend a Greyhound driver training programme that focuses on vehicle pre-departure checks, defensive driving and the handling of emergency situations, etc, which is registered with the Transport Education Training Authority.
Drivers also attend additional registered driver qualification programmes as part of the Greyhound driver training and development strategy,
For example, the “long distance coach/bus services” programme includes topics regarding the documentation required on passenger-carrying vehicles, amenities and equipment that benefit the passengers, luggage handling procedures, how speed and road conditions could impact on the stability of the vehicle and the importance of customer satisfaction, etc.
Focus points include specific training interventions related to the operation of the coach, and safety and efficiency requirements stipulated by manufacturers and Greyhound management.
Q: Do drivers receive any training specific to how to react or handle crisis or emergency situations during travel (such as accidents, dangerous situations, etc.)?
A: Yes, drivers follow company protocol regarding the actions to be taken during emergency situations. Drivers are briefed and kept up to date regarding passenger special needs, road and weather conditions. In terms of road safety, drivers carry out vehicle brake tests and emergency stop procedures, communicate on dangerous situations which arise and may use alternative routes in the interest of safety.
Q: Apart from training, are drivers assessed based on their performances?
A: Drivers are monitored in several ways, on camera, through passenger feedback and with the aid of management tools such as vehicle tracking.