The Witness - Wheels - - MOTORING -

AS many of our read­ers ride the Grey­hound, Wheels asked the bus com­pany how its drivers are trained.

The com­pany im­pressed us with a long list of pro­grammes, only a few of which are de­scribed be­low.

Q: What train­ing pro­grammes do Grey­hound drivers un­dergo?

A: Drivers at­tend a Grey­hound driver train­ing pro­gramme that fo­cuses on ve­hi­cle pre-de­par­ture checks, de­fen­sive driv­ing and the han­dling of emer­gency sit­u­a­tions, etc, which is reg­is­tered with the Trans­port Ed­u­ca­tion Train­ing Au­thor­ity.

Drivers also at­tend ad­di­tional reg­is­tered driver qual­i­fi­ca­tion pro­grammes as part of the Grey­hound driver train­ing and de­vel­op­ment strat­egy,

For ex­am­ple, the “long dis­tance coach/bus ser­vices” pro­gramme in­cludes top­ics re­gard­ing the doc­u­men­ta­tion re­quired on pas­sen­ger-car­ry­ing ve­hi­cles, ameni­ties and equip­ment that ben­e­fit the pas­sen­gers, lug­gage han­dling pro­ce­dures, how speed and road con­di­tions could im­pact on the sta­bil­ity of the ve­hi­cle and the im­por­tance of cus­tomer sat­is­fac­tion, etc.

Fo­cus points in­clude spe­cific train­ing in­ter­ven­tions re­lated to the op­er­a­tion of the coach, and safety and ef­fi­ciency re­quire­ments stip­u­lated by man­u­fac­tur­ers and Grey­hound man­age­ment.

Q: Do drivers re­ceive any train­ing spe­cific to how to re­act or han­dle cri­sis or emer­gency sit­u­a­tions dur­ing travel (such as ac­ci­dents, dan­ger­ous sit­u­a­tions, etc.)?

A: Yes, drivers fol­low com­pany pro­to­col re­gard­ing the ac­tions to be taken dur­ing emer­gency sit­u­a­tions. Drivers are briefed and kept up to date re­gard­ing pas­sen­ger spe­cial needs, road and weather con­di­tions. In terms of road safety, drivers carry out ve­hi­cle brake tests and emer­gency stop pro­ce­dures, com­mu­ni­cate on dan­ger­ous sit­u­a­tions which arise and may use al­ter­na­tive routes in the in­ter­est of safety.

Q: Apart from train­ing, are drivers as­sessed based on their per­for­mances?

A: Drivers are mon­i­tored in sev­eral ways, on cam­era, through pas­sen­ger feed­back and with the aid of man­age­ment tools such as ve­hi­cle track­ing.

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