GM hon­ours its top deal­ers

Award-win­ners among Gen­eral Mo­tors’ 131 deal­ers de­liver ex­cep­tional ser­vice and best re­sults

The Witness - Wheels - - INDUSTRY -

THE top per­form­ing deal­er­ships in the Gen­eral Mo­tors South Africa (GMSA) net­work have been hon­oured for the ex­cep­tional ser­vice they pro­vided to Chevro­let, Opel and Isuzu cus­tomers in 2016.

The pres­ti­gious GMSA Dealer Hon­ours awards cer­e­mony was held re­cently to recog­nise deal­ers who ex­celled in sales and cus­tomer ser­vice. Ian Ni­cholls, pres­i­dent and man­ag­ing di­rec­tor of GM sub-Sa­ha­ran Africa, said the awards im­por­tantly af­forded the op­por­tu­nity to ap­plaud deal­ers “who go the ex­tra mile to en­sure cus­tomers are well cared for and re­main loyal to our brands”.

“GMSA puts the cus­tomer at the cen­tre of ev­ery­thing we do,” said Ni­cholls. “In 2015 we rolled out the Com­plete Care pro­gramme, demon­strat­ing our com­mit­ment to this core value and en­sur­ing our cus­tomers peace of mind in their own­er­ship ex­pe­ri­ence.

“We fur­ther ex­tended this com­mit­ment by en­sur­ing our dealer staff and tech­ni­cians are at­tuned to the cus­tomer, keep­ing the cus­tomer in mind in ev­ery­thing we do. Tech­ni­cians re­ceive reg­u­lar train­ing to keep up to date with the ever-evolv­ing tech­nolo­gies — we in­vest in 60 000 hours of dealer de­vel­op­ment and train­ing per year. All GMSA ser­vice cen­tres are equipped with a com­plete range of tools and an­a­lyt­i­cal sys­tems to carry out main­te­nance and re­pairs,” Ni­cholls said. GM’s 131 deal­ers are at the touch­point with its cus­tomers. “It is im­por­tant that we recog­nise those deal­ers that con­sis­tently ex­ceed the high stan­dards that are ex­pected across ev­ery depart­ment, from the friendly faces at re­cep­tion to out­stand­ing ser­vice, fi­nance, parts whole­sale, re­tail and used ve­hi­cle sales, as well as a great af­ter-sales ex­pe­ri­ence,

“These award-win­ners make us proud by con­tin­u­ously rais­ing the bar for the en­tire GM net­work to make our cus­tomers’ ex­pe­ri­ence an all-round plea­sure.”

— Sup­plied.

Top hon­ours for ‘Dealer of the Year 2016’ went to:

• Wil­liams Hunt, Port El­iz­a­beth (ma­jor cat­e­gory) • Jack­sons, Queen­stown (medium cat­e­gory) • CP Nel Mo­tors, Mos­sel Bay (small cat­e­gory) • Syd­fred Mo­tors, Matatiele (ru­ral cat­e­gory) • Key Dur­ban (Mo­tor Dealer As­so­ci­a­tion cat­e­gory)


GM’s top deal­ers are (from left) Trevor Vil­let of Wil­liams Hunt Port El­iz­a­beth; Kenneth Cupido of CP Nel Mo­tors; Ian Ni­cholls, pres­i­dent and MD of Gen­eral Mo­tors Sub-Sa­ha­ran Africa, Glynn Crookes of Key Dur­ban; Mark Wil­son of Jack­sons and Pi­eter Kruger...

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