Hino, Toyota and Lexus tops for dealers
THE National Automobile Dealers Association (Nada) tracks dealer satisfaction with their respective automotive brand in SA.
In 2017, a total of 40 independently tracked brands formed part of the survey, with 1 319 completed responses received (1 146 in the Passenger and LCV segments). The survey includes the major Passenger and LCV brands in South Africa and is distributed by Lightstone Consumer.
The 2017 Nada Dealer Satisfaction Index (DSI) delivered a strong result for Toyota South Africa Motors.
Taking centre stage, truck brand Hino came out on top in the Commercial category with a Platinum award (a newly created category for a score of over 85%). Hino achieved 85,4% — increasing their score by 1,8% from 2016, and moved into the number one position in the Commercial category.
Toyota achieved Gold status for the second consecutive year in the Passenger and LCV category. Luxury brand Lexus achieved a silver award, delivering a score of above 70%. Toyota SA Motors thanked its dealer network in a statement for their continued efforts and support in delivering the best possible service to Toyota owners.