Sur­vey shows dear­est and cheap­est brands to ser­vice

The Witness - Wheels - - MOTORING -

DUR­ING April, Light­stone Con­sumer em­barked on an in­de­pen­dent study among the deal­er­ships of all ma­jor au­to­mo­tive man­u­fac­tur­ers in South Africa to de­ter­mine the cur­rent labour rates charged at deal­er­ship level.

The tele­phonic sur­vey asked ser­vice man­agers at 897 pas­sen­ger and LCV deal­er­ships across 37 brands in South Africa their labour rates, ex­clud­ing VAT, for both the re­tail and the war­ranty labour rate and, where rel­e­vant, the main­te­nance or ser­vice plan rate.

Many new car brands sold to­day have main­te­nance plans and in most cases own­ers rarely get to see the Main­te­nance/Ser­vice Plan or the War­ranty Labour Rate; th­ese be­ing the rates that the deal­ers are re­im­bursed at for Main­te­nance/Ser­vice Plan or War­ranty work.

Of most rel­e­vance to con­sumers is the Re­tail Labour Rate, which is the rate charged for work on ve­hi­cle that don’t have a Main­te­nance/Ser­vice Plan or are out of the Main­te­nance/Ser­vice Plan pe­riod.

The sur­vey find­ings re­vealed that there can be a wide range of labour rates charged; rang­ing from R300 to R1 000 per hour, de­pend­ing on ve­hi­cle brand or dealer lo­ca­tion.

The sur­vey re­vealed the most ex­pen­sive and most af­ford­able brands to ser­vice out of their main­te­nance and/or ser­vice plans. — WR,

Most ex­pen­sive to main­tain:

• Land Rover,

• Mini,

• BMW,

• Jaguar and

• Audi.

The cheap­est to main­tain:

• GWM,

• Cherry,


• Fo­ton and

• Mahin­dra.

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