Survey shows dearest and cheapest brands to service
DURING April, Lightstone Consumer embarked on an independent study among the dealerships of all major automotive manufacturers in South Africa to determine the current labour rates charged at dealership level.
The telephonic survey asked service managers at 897 passenger and LCV dealerships across 37 brands in South Africa their labour rates, excluding VAT, for both the retail and the warranty labour rate and, where relevant, the maintenance or service plan rate.
Many new car brands sold today have maintenance plans and in most cases owners rarely get to see the Maintenance/Service Plan or the Warranty Labour Rate; these being the rates that the dealers are reimbursed at for Maintenance/Service Plan or Warranty work.
Of most relevance to consumers is the Retail Labour Rate, which is the rate charged for work on vehicle that don’t have a Maintenance/Service Plan or are out of the Maintenance/Service Plan period.
The survey findings revealed that there can be a wide range of labour rates charged; ranging from R300 to R1 000 per hour, depending on vehicle brand or dealer location.
The survey revealed the most expensive and most affordable brands to service out of their maintenance and/or service plans. — WR,
Most expensive to maintain:
• Land Rover,
• Jaguar and
The cheapest to maintain:
• Foton and