Ed­u­ca­tion: The Move to On­line Staff Train­ing

Tourism Tattler - - EDITORIAL - By Nawal du Toit. About the Au­thor: Nawal du Toit is the Gen­eral Man­ager of dig­i­tal train­ing plat­form Ed­u­cate24. www.ed­u­cate24.co.za

Us­ing on­line learn­ing tools re­moves board­room bar­ri­ers and al­lows staff to learn at their own pace. So why aren’t more com­pa­nies – and in­di­vid­u­als – tak­ing their train­ing into the dig­i­tal space?

Cor­po­rate train­ing, as many peo­ple think, gen­er­ally in­volves sit­ting in a board­room or con­fer­ence cen­ter, tak­ing notes on branded notepads. The course or work­shop might in­clude in­ter­est­ing talks, team-build­ing ex­er­cises and stacks of printed notes that may or may not be read again out­side of the “class­room”. Al­most cer­tainly, there will be tea and bis­cuits, and the time lost for train­ing will some­how have to be made up.

There are many stud­ies that sug­gest that no two peo­ple learn ef­fec­tively in ex­actly the same way. When con­fronted by lengthy speeches in a class­room-like space, some may strug­gle to grasp the con­tent while oth­ers will sim­ply lis­ten and ab­sorb ev­ery word. Like­wise, with dig­i­tal learn­ing, some may be quite happy study­ing in a busy, noisy of­fice. Oth­ers, how­ever, may pre­fer to learn in a quiet space in their own home.

So why aren’t more com­pa­nies – and in­di­vid­u­als – tak­ing their train­ing into the dig­i­tal space?

Us­ing on­line learn­ing tools re­moves bar­ri­ers and al­lows staff the freedom to learn at their own pace – which is es­sen­tial in today’s fast-paced world. Staff can learn on the bus or train, in-be­tween busi­ness com­mit­ments, while wait­ing for a meet­ing to start, or when­ever else is most con­ve­nient for them.

If you’re an em­ployer set­ting up train­ing for your staff, on­line train­ing pro­vides the op­tion to sim­ply block off time in your staff sched­ule that works around every­thing else on the agenda, in­stead of the other way around. There is no longer a need to sac­ri­fice days of work to achieve the best for, and from, your em­ploy­ees.

With train­ing no longer re­quir­ing in­di­vid­u­als and teams to leave the work­place, the ca­pac­ity for train­ing in ev­ery as­pect of the busi­ness can be am­pli­fied, re­sult­ing in in­creased pro­duc­tiv­ity from the newly-up­skilled team or in­di­vid­ual.

There are many on­line cour­ses that are suited to the travel, tourism and hos­pi­tal­ity in­dus­try – from ba­sic ser­vice and/or man­age­ment skills to per­sonal sell­ing skills that could boost an em­ployee’s ca­reer.

In South Africa, Ed­u­cate24 of­fers short cour­ses, de­vel­oped by top aca­demics, on Cus­tomer Re­la­tion­ship Man­age­ment, De­vel­op­ing Peo­ple, Ho­tel House­keep­ing, Work­ing in a Ho­tel, Restau­rant Ser­vice Ba­sics, and Cus­tomer Ser­vice Skills, to name a few. There are over 75 very af­ford­able cour­ses avail­able to teach the core skills that em­ploy­ees need for staff to ex­cel at their jobs.

Ad­di­tion­ally, by tak­ing your staff train­ing on­line, em­ploy­ers will be able to track the progress of each in­di­vid­ual. This will give your hu­man re­source de­part­ment a clear in­di­ca­tion of which em­ploy­ees have an ap­ti­tude for a spe­cific field and which em­ploy­ees re­quire more de­vel­op­ment. In essence, em­ploy­ers will have a birds eye view of where the strengths lie within their work­force, and be able to utilise that to max­i­mum ef­fect.

Ev­ery­one, from chief ex­ec­u­tives to main­te­nance staff, de­serve ac­cess to qual­ity train­ing that will al­low them to ful­fil their po­ten­tial.

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