iPhone explosions ‘not caused by defects’
PARIS: US technology giant Apple said yesterday it had seen no evidence that overheating batteries had caused screens on some of its iPhones to explode, blaming incidents in France on “external force”.
French authorities have opened an investigation into the safety of the cult smartphone, following claims by several users in France and elsewhere that their iPhone screens had shattered in a dangerous manner during use.
“To date, there are no confirmed battery overheating incidents for iPhone 3GS and the number of reports we are investigating is in the single digits,” the firm said in a statement.
“The iPhones with broken glass that we have analysed to date show that in all cases the glass cracked due to an external force that was applied to the iPhone,” the company added.
Ten French consumers said their iPhone screens exploded or cracked without explanation, including a case in mid-August in which a teenager was said to have suffered an eye injury.
Apple’s commercial director in France, Michel Coulomb, met consumer affairs minister Herve Novelli yesterday to discuss the probe launched by a state safety agency.
Afterwards, Novelli said it was too soon to apportion blame.
“The first results show, according to Apple management, that the iPhones weren’t damaged by a battery defect leading to an explosion, but that there had been a prior shock that cracked the screens,” the minister said. – Sapa-AFP