Bank lost clients’ info
PERSONAL details and policy information of more than half a million of Zurich South Africa’s customers have gone missing.
Zurich SA, (formerly known as SA Eagle) has sent letters to its 550 000 customers informing them that the data went missing more than a year ago. It has been reported that the lost data included bank-sort codes and personal contact information.
Around 51 000 of Zurich’s UK four million customers’ policy details were also lost.
A back-up tape containing the infor mation was apparently lost during a routine transfer within South Africa to a data storage centre in August last year. An investigation by Zurich UK has found there were deficiencies in the management of data tape security procedures in South Africa.
Zurich has appointed auditing firm KPMG to conduct a thorough investigation of the matter.
Zurich SA spokeswoman Debra Roussouw said: “We have seen no evidence to believe that anyone’s data has been improperly accessed.”
Roussouw said the cost to Zurich could not be disclosed until “we have completed our investigation.
“We are working with a leading firm of external advisers with particular expertise in data security.”