Bank lost clients’ info

Weekend Argus (Saturday Edition) - - NEWS - CARVIN GOLD­STONE

PER­SONAL de­tails and pol­icy in­for­ma­tion of more than half a mil­lion of Zurich South Africa’s cus­tomers have gone miss­ing.

Zurich SA, (for­merly known as SA Ea­gle) has sent let­ters to its 550 000 cus­tomers in­form­ing them that the data went miss­ing more than a year ago. It has been re­ported that the lost data in­cluded bank-sort codes and per­sonal con­tact in­for­ma­tion.

Around 51 000 of Zurich’s UK four mil­lion cus­tomers’ pol­icy de­tails were also lost.

A back-up tape con­tain­ing the in­for ma­tion was ap­par­ently lost dur­ing a rou­tine trans­fer within South Africa to a data stor­age cen­tre in Au­gust last year. An in­ves­ti­ga­tion by Zurich UK has found there were de­fi­cien­cies in the man­age­ment of data tape se­cu­rity pro­ce­dures in South Africa.

Zurich has ap­pointed au­dit­ing firm KPMG to con­duct a thor­ough in­ves­ti­ga­tion of the mat­ter.

Zurich SA spokes­woman De­bra Rous­souw said: “We have seen no ev­i­dence to be­lieve that any­one’s data has been im­prop­erly ac­cessed.”

Rous­souw said the cost to Zurich could not be dis­closed un­til “we have com­pleted our in­ves­ti­ga­tion.

“We are work­ing with a lead­ing firm of ex­ter­nal ad­vis­ers with par­tic­u­lar ex­per­tise in data se­cu­rity.”

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