Om­bud can now han­dle credit com­plaints

Weekend Argus (Saturday Edition) - - PERSONAL FINANCE -

In an ef­fort to stream­line the han­dling of con­sumers’ com­plaints about cred­i­tors, Manie van Schalk­wyk, the credit in­for­ma­tion om­bud, has ex­tended his ju­ris­dic­tion to hear such com­plaints.

Pre­vi­ously, the om­bud dealt only with com­plaints about credit bu­reaus. Th­ese com­plaints were re­ferred to the Na­tional Credit Reg­u­la­tor (NCR) if they could not be re­solved by the om­bud.

Van Schalk­wyk’s of­fice will now be known as the credit om­bud, and it should be your first port of call if you have a com­plaint about a credit agree­ment or trans­ac­tion.

If the om­bud can­not re­solve the com­plaint, it will be re­ferred to the NCR. If the NCR does not re­solve the mat­ter, it will be re­ferred to the Na­tional Con­sumer Tri­bunal.

In terms of the Na­tional Credit Act, the NCR can re­fer con­sumer com­plaints about cred­i­tors to an om­bud, but the Act does not stip­u­late which om­bud, and to date the NCR has been deal­ing di­rectly with such com­plaints.

You can con­tact the credit om­bud as fol­lows: tele­phone 0861 662 837; email om­bud@cred­it­o­, fax 0866 879 649, or send a let­ter to Post­net Suite 444, Pri­vate Bag X1, Jukskei Park, 2153. The om­bud’s web­site is www.cred­it­o­ – Staff Re­porter

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