Fur flies at dog hotel
WHEN owners send their beloved four-legged companions to doggie hotels while on holiday, the last thing they expect on their return is a traumatised dog.
But this is what happened to Ronel Vorster who dropped off her two pedigree Pekingese dogs, Taro, 2, and Tamara,1, for a three-night stay at @Frits Dog Hotel and Daycare Centre in Castle Street in Cape Town CBD on Thursday.
Vorster said she had given the hotel detailed instructions about how her beloved pooches should be treated.
“They are not allowed to take them out on walks or to be washed or groomed,” Vorster told Weekend Argus.
Three days after dropping them off, Vorster decided to log into the webcam facilities the hotel offers, to see how her dogs were getting on.
She noticed that Taro was not in the room and Vorster immediately phoned the hotel to find out why.
She was informed that a groomer had mistakenly taken Taro for a shave instead of a pair of Yorkshire Terriers which were vacationing in the opposite room.
The staff discovered their mistake halfway through the shave and Vorster asked them not to continue as Taro had never been groomed by anyone other than herself. However, they continued.
Vorster said that her dog now had nightmares, was traumatised and did not want to eat or play.
“He is definitely not the same dog I left there on Thursday.”
Taro had come from a breeder in Bloemfontein and had recently won a competition, while Tamara came from a breeder in Pretoria. Vorster said that Taro would not be able to compete for at least two years while his hair grew back as the rules of competitions state that Pekingese may not be shaven. “My dog’s future and competitiveness has been ruined for life.”
Yanic Klue, owner of @ Frits, said that the incident was the result of human error and no one had meant to cause Taro any harm.
“We made a mistake. Once we realised that, we gave him a professional cut for a Pekingese and offered the owner flowers and a gift voucher as an apology.”
Owner Ronel Vorster says Taro is now traumatised after his coat was shaved off.
Taro before he went for his ‘accidental grooming’.