THE NEW CAR THAT WASN’T

WOW (Women on Wheels) - - WOW -

Last June, Kempton Park’s Chantel Spir­ito bought her first “brand new” car from a Boks­burg dealer – a Ch­ery QQ3 – on “spe­cial” at R85 000. Fully fi­nanced, her monthly in­stal­ment was R1 800.

“I was so ex­cited to fi­nally be buy­ing a new car, and not hav­ing to worry about what sort of me­chan­i­cal and body­work is­sues we were in­her­it­ing,” she said.

But, within days, she dis­cov­ered that her new car was in far from per­fect con­di­tion: a dodgy door seal, an ill-fit­ting glove com­part­ment door, a bent spare key, wheels not prop­erly aligned, rough paint­work around the petrol cap, prob­lems with the seats and more con­cern­ing is­sues with the car’s ac­cel­er­a­tion and gears.

Spir­ito de­cided she’d rather swap the car for some­thing of bet­ter qual­ity. Sure, said the dealer prin­ci­pal, and of­fered her R65 000 for it – a cool R20 000 less than she’d paid the pre­vi­ous week.

“When I ob­jected, point­ing out all the ve­hi­cle’s faults, he told me, ‘What do you ex­pect; it’s only an en­trylevel ve­hi­cle?’”

CASE STUDY

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