SERVICE WITH A SMILE
Looking at how happy the customers are about my service where I work as a cashier, it’s hard to believe the same customers gave me a baptism of fire the day I started working as a trainee.
On that terrifying first day, my new boss gave me a till to operate on my own. I work at a convenience store at a filling station. It was 6am when I was shown the basics on the till, then I was left to struggle alone. I served a few customers and thought I was doing great until the queue got longer and longer. The pressure mounted as the number of solemn faces grew. Then I started making mistakes that needed my manager’s intervention. Customers complained about me and my boss became impatient.
I nearly didn’t go back the next day but I desperately needed that job. To my surprise, I found the job easier, even enjoyable as some customers teased me about my previous day’s debacle.
Since that day I’ve never looked back and I improved with each new day. Today I no longer panic when the queue is long. I concentrate fully on the customer I’m serving and I like it when the customers leave our store smiling. I have plenty of regular customers who like to be served by me only.
The whole experience has taught me always to be patient with trainees wherever I’m a customer. M SEREPO, MAMELODI EAST