COSTA TO ESCAPE RYANAIR CHAOS
Alicante-Elche airport will not be hit by future cancellation schedule, assures budget airline
ALTHOUGH passengers using Alicante-Elche airport have suffered cancellations in the last week, Ryanair stated that its move to axe 2,100 flights from now until the end of October will not affect south-east Spain.
The low-cost airline has finally published a complete list of all the scheduled flights that have been withdrawn.
Ryanair said that ‘all 315,000 customers’ have received emails ‘advising them of their flight changes and offering alternative flights, refunds and EU261 notices’.
This comes after the budget flyer provoked outrage around Europe last week by only informing thousands of passengers that their flights had been cancelled when they arrived at the airport or a couple of hours beforehand.
In Spain its list of cancellations mainly affects Barcelona airport, with no further flights listed for Alicante-Elche, Valencia or Murcia-San Javier.
In Spain its list of cancellations mainly affects Barcelona airport, with no further flights listed for Alicante-Elche or Murcia-San Javier.
In the UK, Stansted is worst affected airport.
On Wednesday, the low-cost airline noted: “By close of business today Ryanair expects to have re-accommodated over 175,000 customers on other Ryanair flights – over 55% of affected customers.”
Ryanair’s Kenny Jacobs said: “We apologise sincerely to each and every one of the 315,000 customers whose original flights were cancelled over a six-week period in September and October, while we work to resolve this short-term rostering failure.
“We have taken on extra customer service teams to speed up the rate at which we accommodate and action alternative flight requests or refund applications.
“We expect to have the vast majority of these completed by the end of this week.”
He said the vast majority of requests were being dealt with online, ‘but as our call centres and chat lines are extremely busy, we ask affected customers to bear with us as we do everything we can to respond to their requests and try to resolve any problems we have created for them’.
Consumers’ association in Spain, Facua claimed that Ryanair has been hiding information over compensation due to affected customers.
The European Union has a comprehensive breakdown of airline passengers’ rights at http://europa.eu/youreurope/ citizens/travel/passengerrights/air/index_en.htm
Turn to page 13 for a report on how cancellations hit passengers in Alicante.