COSTA TO ES­CAPE RYANAIR CHAOS

Ali­cante-Elche airport will not be hit by fu­ture can­cel­la­tion sched­ule, assures bud­get air­line

Costa Blanca News (North Edition) - - FRONT PAGE - By Dave Jones

ALTHOUGH pas­sen­gers us­ing Ali­cante-Elche airport have suf­fered can­cel­la­tions in the last week, Ryanair stated that its move to axe 2,100 flights from now un­til the end of Oc­to­ber will not af­fect south-east Spain.

The low-cost air­line has fi­nally pub­lished a com­plete list of all the sched­uled flights that have been with­drawn.

Ryanair said that ‘all 315,000 cus­tomers’ have re­ceived emails ‘ad­vis­ing them of their flight changes and of­fer­ing al­ter­na­tive flights, re­funds and EU261 no­tices’.

This comes af­ter the bud­get flyer pro­voked out­rage around Europe last week by only in­form­ing thou­sands of pas­sen­gers that their flights had been can­celled when they ar­rived at the airport or a cou­ple of hours be­fore­hand.

In Spain its list of can­cel­la­tions mainly af­fects Barcelona airport, with no fur­ther flights listed for Ali­cante-Elche, Va­len­cia or Mur­cia-San Javier.

In Spain its list of can­cel­la­tions mainly af­fects Barcelona airport, with no fur­ther flights listed for Ali­cante-Elche or Mur­cia-San Javier.

In the UK, Stansted is worst af­fected airport.

On Wed­nes­day, the low-cost air­line noted: “By close of busi­ness to­day Ryanair ex­pects to have re-ac­com­mo­dated over 175,000 cus­tomers on other Ryanair flights – over 55% of af­fected cus­tomers.”

Ryanair’s Kenny Ja­cobs said: “We apol­o­gise sin­cerely to each and ev­ery one of the 315,000 cus­tomers whose orig­i­nal flights were can­celled over a six-week pe­riod in Septem­ber and Oc­to­ber, while we work to re­solve this short-term ros­ter­ing fail­ure.

“We have taken on ex­tra cus­tomer ser­vice teams to speed up the rate at which we ac­com­mo­date and ac­tion al­ter­na­tive flight re­quests or re­fund ap­pli­ca­tions.

“We ex­pect to have the vast ma­jor­ity of th­ese com­pleted by the end of this week.”

He said the vast ma­jor­ity of re­quests were be­ing dealt with online, ‘but as our call cen­tres and chat lines are ex­tremely busy, we ask af­fected cus­tomers to bear with us as we do ev­ery­thing we can to re­spond to their re­quests and try to re­solve any prob­lems we have cre­ated for them’.

Con­sumers’ as­so­ci­a­tion in Spain, Facua claimed that Ryanair has been hid­ing in­for­ma­tion over com­pen­sa­tion due to af­fected cus­tomers.

The Euro­pean Union has a com­pre­hen­sive break­down of air­line pas­sen­gers’ rights at http://europa.eu/youreu­rope/ cit­i­zens/travel/pas­sen­ger­rights/air/in­dex_en.htm

Turn to page 13 for a re­port on how can­cel­la­tions hit pas­sen­gers in Ali­cante.

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