New wave of can­cel­la­tions hits low-cost op­er­a­tor's cus­tomers

Costa Blanca News (North Edition) - - FRONT PAGE - By Dave Jones djones@cb­

AROUND 400,000 pas­sen­gers had their flights can­celled this week as bud­get air­line Ryanair an­nounced that it is fly­ing 25 fewer air­craft this win­ter.

This new dis­rup­tion to cus­tomers’ plans has been caused by flight and sched­ule changes from Novem­ber to March.

The air­line an­nounced on Wed­nes­day: “Ev­ery one of th­ese cus­tomers has re­ceived an email to­day giv­ing them be­tween five weeks to five months’ notice of th­ese sched­ule changes, of­fer­ing them al­ter­na­tive flights or full re­funds of their air­fare.”

They have also re­ceived a €40 (€80 re­turn) travel voucher which will al­low them to book a flight on any Ryanair ser­vice be­tween Oc­to­ber and March.

Ryanair said that 34 routes have been ‘sus­pended’ for the win­ter sea­son, with none of th­ese to or from Spain.

A spokesman added that ‘some’ other routes have had sched­ule changes and ‘cus­tomers have been of­fered al­ter­na­tive flights on their cho­sen route or a full re­fund’.

How­ever, no in­for­ma­tion was of­fered to the me­dia on which flights have been af­fected in this man­ner.

The new wave of can­cel­la­tions comes after tens of thou­sands of pas­sen­gers were hit by the with­drawal of 2,100 flights in Septem­ber and Oc­to­ber.

Ryanair’s Michael O’Leary said: “We sin­cerely apol­o­gise to those cus­tomers who have been af­fected by last week’s flight can­cel­la­tions, or th­ese sen­si­ble sched­ule changes an­nounced to­day.”

The air­line stated that ‘by re­duc­ing its fly­ing sched­ule in this con­trolled man­ner Ryanair will elim­i­nate all risk of fur­ther flight can­cel­la­tions be­cause slower growth cre­ates lots of spare air­craft and crews across Ryanair’s 86 bases this win­ter’.

Turn to page 18 for more re­ac­tions to the first wave of Ryanair can­cel­la­tions.

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