CUSTOMER SATISFACTION THE CORE OF ISO 9001
ZNS ISO 9001:2015 is an identical adoption of the most popular, recognised and used international Standard ISO 9001:2015. This Standard sets out all the elements that should exist in a reliable and consistent quality management system. It is applicable to all companies and organisations as it enables organisations
To demonstrate that your organisation can consistently provide services (or products) that meet the requirements of your customers, and any applicable regulation
To enhance the satisfaction of their customers through the effective use of your systems and processes.
“Consistently” means, not just meeting requirements some of the time, or now and then, but being able to do this over and over, time and time again. “Demonstrating” means you can show your system to the satisfaction of a qualified third party (an auditor), using suitable records, data, documents and other objective evidence.
For organisations and/or companies, a SZNS ISO 9001:2015 certified quality management system ensures:
A common, understood system including consistent and repeatable processes throughout the organisation. This means that functions will be carried out right the first time around hence
Sreducing time losses, waste, rejects, for instance.
A sustainable quality culture which means that the organisation/business functions in a disciplined and systematic way, almost no matter what happens.
Stakeholders and/or employees are clear about what to do and how; they don’t have to spend time ‘making things up’ or ‘finding things out’ or reinventing the wheel
Better Market access because you can sell to new markets or the certificate distinguishes you in the marketplace
Problems and/or process failures are quickly identified and attended to
You stop spending money or time on the same old problems. Because many have been resolved permanently, and if another comes up, you now have a process and the resources and skills to identify and fix it. Faster, better, cheaper.
Better management control and reporting you know how your business is doing and what to look at.
As a customer, buying from a SZNS ISO 9001:2015 certified organisation and/or company will ensure that;
The company/supplier understands your requirements and will strive to meet those requirements
You can be loyal to the supplier because they are consistent in meeting requirements
You are assured that the supplier has the necessary competence to provide the required service or product.
You delight in knowing that your supplier strives to meet your requirements and to keep you satisfied
Knowing that the quality of the product is monitored throughout production
You have a piece of mind knowing that all you complaints will be attended and resolved in a systematic manner.
For companies to maintain their continual improvement in satisfying their customers, there is a need to have effective communication throughout the organisation. SZNS ISO 9001:2015 enables companies to have an effective system in place to communicate information about customers’ demands to their employees. As such, employees are given the exact requirements of customers, which enables them to manufacture the correct products with a reduction in defect rates. SZNS ISO 9001:2015 enables companies/organisations to have systems to report significant improvements due to an increase in customer satisfaction and reduction in customer returns and internal failures. Effectively implementing quality systems helpsto define processes and develop discipline, which in turn, helps to “do things right the first time.”
Certification also presents greater opportunities for export and expansion to international markets. ISO standards facilitate trade between countries and make it fairer. It provides access to markets such as Europe and the US because the standards are widely accepted.
Buyers faced with the choice of using suppliers or sub-contractors from different countries with similar costs are choosing certified users of ISO 9001:2015. Thus, ISO certification boosts up export sales. FOR QUESTIONS AND MORE INFORMATION e-mail us at: firstname.lastname@example.org