Swazi Mo­bile in­tro­duces cheaper roam­ing

Observer on Saturday - - News - Sto­ries by Bodwa Mbingo

It now only costs E1.10 dur­ing peak hours and 66c dur­ing off-peak hours to make a call back home when roam­ing with Swazi Mo­bile any­where in the world.

This comes af­ter the telecom­mu­ni­ca­tions net­work com­pany yes­ter­day launched a cheaper and af­ford­able way of roam­ing us­ing their ser­vice any­where in the world – smCall, a new and ex­cit­ing ser­vice that is ex­clu­sively avail­able to Swazi Mo­bile cus­tomers. The ser­vice al­lows the Swazi Mo­bile cus­tomers to call Swazi Mo­bile num­bers, call other Eswatini op­er­a­tor num­bers, send SMS to Swazi Mo­bile num­bers, send SMS to other Swazi­land op­er­a­tor num­bers, re­ceive calls any­where, any­time with the call­ing line iden­tity re­flect­ing the cus­tomer’s num­ber to the called party.

The launch, which was at­tended by Min­is­ter of In­for­ma­tion, Com­mu­ni­ca­tion and Tech­nol­ogy Du­misani Nd­langa­mandla and of­fi­cers from the min­istry, Swazi­land Com­mu­ni­ca­tions Com­mis­sion (SCCOM) Chief Ex­ec­u­tive Of­fi­cer (CEO) Mvi­lawem­phi Dlamini and of­fi­cials from the com­mis­sion as well as staff mem­bers from Swazi Mo­bile took place at their classy ex­pe­ri­ence shop situated at the com­pany’s head­quar­ters in Mba­bane.

Mak­ing his re­marks Swazi Mo­bile Chief Ex­ec­u­tive Of­fi­cer Jeff Pen­ber­ton prided him­self in in­tro­duc­ing an­other ex­cit­ing ser­vice from the First World Net­work in Eswatini.

The new prod­uct was de­scribed by the com­pany’s Chief Tech­ni­cal Of­fi­cer (CTO) Wandile Mntshali as one that will en­sure that their cus­tomers do not pay huge amounts when call­ing back home. He ex­plained that smCall is a WiFi call­ing ser­vice where a Swazi Mo­bile cus­tomer can con­nect to any avail­able Wi-Fi net­work and use the App to make out­go­ing calls and SMS.

“It is made avail­able for all pre­paid and con­tract sub­scribers. smCall will work abroad as well as lo­cally,” he ex­plained while tak­ing the au­di­ence through in­stalling the App that will al­low their cus­tomers to ac­cess the ser­vice.

Pen­ber­ton, on the other hand, thanked His Majesty King Mswati II, gov­ern­ment, the min­is­ter and min­istry of ICT and SCCOM for pro­vid­ing an en­abling en­vi­ron­ment for Swazi Mo­bile to ex­ist at a time when the na­tion is cel­e­brat­ing 50 years.

“Swazi Mo­bile prides it­self in pro­vid­ing in­no­va­tive com­mu­ni­ca­tion prod­ucts and ser­vices to its cus­tomers in the King­dom of Eswatini. The ser­vice we are launch­ing to­day is for those who travel across the bor­der.

At Swazi Mo­bile, we un­der­stand the need for our cus­tomers to re­main in touch with friends and fam­ily us­ing their Swazi Mo­bile num­bers - wher­ever they are in the world. “Swazi Mo­bile cus­tomers will have a new way to stay in touch with friends and fam­ily when abroad with zero roam­ing costs- us­ing their Swazi Mo­bile num­bers. Glob­ally the trend is to elim­i­nate roam­ing charges, so trav­ellers can re­main con­nected to friends, fam­ily and busi­ness back at home with­out fear of large roam­ing bills,” he re­marked.

Pen­ber­ton also noted that over the top in­ter­net ser­vice providers such as What­sApp, Skype and WeChat have ne­ces­si­tated an in­no­va­tive re­sponse by mo­bile op­er­a­tors who re­ally care about the value they of­fer their cus­tomers.

He hoped that af­ter their new ser­vice pre­sen­ta­tion, their cus­tomers will all have an ap­pre­ci­a­tion of how Swazi Mo­bile is once again tak­ing the lead in serv­ing its cus­tomers and mak­ing com­mu­ni­ca­tions more af­ford­able for Swazis when trav­el­ling abroad. He ap­pre­ci­ated the role the me­dia is play­ing in cre­at­ing vis­i­bil­ity for its prod­ucts and ser­vices. He then thanked the Swazi Mo­bile team for work­ing round the clock to cre­ate this new unique ser­vice.

HOW TO USE SMCALL:

Down­load smCall App from the An­droid store Reg­is­ter with your Swazi Mo­bile num­ber Load units for call­ing, avail­able at all Swazi Mo­bile Ex­pe­ri­ence Centres or via a SMS to a short code 155 fol­lowed by the amount

FAQ – SMCALL TERMS AND CON­DI­TIONS

smCall air­time can be pur­chased from any Swazi Mo­bile Ex­pe­ri­ence Centres or through send­ing SMS to a short code, charg­ing your nor­mal air­time credit

smCall will only work from a Smart Phone. The App must be down­loaded and in­stalled

The ser­vice will not work if the WiFi net­work is blocked for voice calls

Call bal­ance is dis­played on the App af­ter each call

FAQ – HOW TO AC­TI­VATE AND LOAD SMCALL CREDIT

To load air­time via the SMS short code, fol­low in­struc­tions be­low: To top-up your smCall ac­count with E100.00, send “Top-Up” to 155100. To top-up your smCall ac­count with E250.00, send “Top-Up” to 155250. To top-up your smCall ac­count with E500.00, send “Top-Up” to 155500. Units will be loaded in your smCall ac­count. SMS is free, cus­tomer will only be charged the top-up amount. FAQ - smCall Pric­ing Peak rates - E1.10c from 6am to 8pm Off-peak rates - 0.66c from 8pm to 6am. Based on Swazi­land time Calls are charged per minute

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