Swazi Mobile introduces cheaper roaming
It now only costs E1.10 during peak hours and 66c during off-peak hours to make a call back home when roaming with Swazi Mobile anywhere in the world.
This comes after the telecommunications network company yesterday launched a cheaper and affordable way of roaming using their service anywhere in the world – smCall, a new and exciting service that is exclusively available to Swazi Mobile customers. The service allows the Swazi Mobile customers to call Swazi Mobile numbers, call other Eswatini operator numbers, send SMS to Swazi Mobile numbers, send SMS to other Swaziland operator numbers, receive calls anywhere, anytime with the calling line identity reflecting the customer’s number to the called party.
The launch, which was attended by Minister of Information, Communication and Technology Dumisani Ndlangamandla and officers from the ministry, Swaziland Communications Commission (SCCOM) Chief Executive Officer (CEO) Mvilawemphi Dlamini and officials from the commission as well as staff members from Swazi Mobile took place at their classy experience shop situated at the company’s headquarters in Mbabane.
Making his remarks Swazi Mobile Chief Executive Officer Jeff Penberton prided himself in introducing another exciting service from the First World Network in Eswatini.
The new product was described by the company’s Chief Technical Officer (CTO) Wandile Mntshali as one that will ensure that their customers do not pay huge amounts when calling back home. He explained that smCall is a WiFi calling service where a Swazi Mobile customer can connect to any available Wi-Fi network and use the App to make outgoing calls and SMS.
“It is made available for all prepaid and contract subscribers. smCall will work abroad as well as locally,” he explained while taking the audience through installing the App that will allow their customers to access the service.
Penberton, on the other hand, thanked His Majesty King Mswati II, government, the minister and ministry of ICT and SCCOM for providing an enabling environment for Swazi Mobile to exist at a time when the nation is celebrating 50 years.
“Swazi Mobile prides itself in providing innovative communication products and services to its customers in the Kingdom of Eswatini. The service we are launching today is for those who travel across the border.
At Swazi Mobile, we understand the need for our customers to remain in touch with friends and family using their Swazi Mobile numbers - wherever they are in the world. “Swazi Mobile customers will have a new way to stay in touch with friends and family when abroad with zero roaming costs- using their Swazi Mobile numbers. Globally the trend is to eliminate roaming charges, so travellers can remain connected to friends, family and business back at home without fear of large roaming bills,” he remarked.
Penberton also noted that over the top internet service providers such as WhatsApp, Skype and WeChat have necessitated an innovative response by mobile operators who really care about the value they offer their customers.
He hoped that after their new service presentation, their customers will all have an appreciation of how Swazi Mobile is once again taking the lead in serving its customers and making communications more affordable for Swazis when travelling abroad. He appreciated the role the media is playing in creating visibility for its products and services. He then thanked the Swazi Mobile team for working round the clock to create this new unique service.
HOW TO USE SMCALL:
Download smCall App from the Android store Register with your Swazi Mobile number Load units for calling, available at all Swazi Mobile Experience Centres or via a SMS to a short code 155 followed by the amount
FAQ – SMCALL TERMS AND CONDITIONS
smCall airtime can be purchased from any Swazi Mobile Experience Centres or through sending SMS to a short code, charging your normal airtime credit
smCall will only work from a Smart Phone. The App must be downloaded and installed
The service will not work if the WiFi network is blocked for voice calls
Call balance is displayed on the App after each call
FAQ – HOW TO ACTIVATE AND LOAD SMCALL CREDIT
To load airtime via the SMS short code, follow instructions below: To top-up your smCall account with E100.00, send “Top-Up” to 155100. To top-up your smCall account with E250.00, send “Top-Up” to 155250. To top-up your smCall account with E500.00, send “Top-Up” to 155500. Units will be loaded in your smCall account. SMS is free, customer will only be charged the top-up amount. FAQ - smCall Pricing Peak rates - E1.10c from 6am to 8pm Off-peak rates - 0.66c from 8pm to 6am. Based on Swaziland time Calls are charged per minute