Nagging calls to pay up accounts could be beaming from Phocweni
Already the Royal Science and Technology Park known as the Innovation Park in Phocweni is offering call centre services through the National Control Centre run by the BPO Services.
In-charge Nana Mdluli says a number of reputable companies are using the facility to encourage clients to update their outstanding accounts with mainly retailers, bankers and insurance companies taking up most space. This is not to mean the small and medium business person is left out. Some come for the front desk services or simple debt collection services whereby the call centre provides qualified personnel that runs the call centre for their clients. One may be receiving a call to service an account in arrears for major retail clothing outlets in Cape Town when in fact the call could be coming from Phocweni. At times the clients could be wanting to update their data from clientele as opposed to nagging them to pay up.
These are services now popular on TV with insurance companies asking clients to sms to a certain number and they would call back or offering 24-hour backup services be they legal or for towing in the event of motor vehicle accidents.
The postal services is now able to tap into the service to remind customers to pay up their post boxes instead of waiting until lockout and be subjected to huge extra charges that could be in excess of the normal annual rental charges.
Clients such as the Elections Boundaries Commission have also been to the innovation park to train personnel to man the voter registration and voting processes.
Nana says the facility alone has a capacity of generating 600 jobs at a go for these services thus contributing immensely to alleviation of unemployment of the majority of mainly Swazi youths. Conducting a tour to media personnel Thursday, Mdluli together with the Innovation Park Communications Manager Senzo Malaza took time to explain the almost limitless capacity of the entire facility in terms of even offering business incubation support with innovators coming to sample the facility for free and with support of up to three years. They explained, however, that the facility was not open to general business such as that which is similar to backyard colleges that purport to offer internationally recognised qualifications but rather for innovators and reputable business people of certain standards.
1,2,3,4,5 - Journalists and science gurus toured the state of the art Royal Science, Technology and Innovation aka the Innovation Park at Phocweni to sample the many IT installations that will become the major vehicle to transport Eswatini to 2022.
WALK IN THE PARK: