Nag­ging calls to pay up ac­counts could be beam­ing from Phocweni

Observer on Saturday - - News - By Ackel Zwane

Al­ready the Royal Sci­ence and Tech­nol­ogy Park known as the In­no­va­tion Park in Phocweni is of­fer­ing call cen­tre ser­vices through the Na­tional Con­trol Cen­tre run by the BPO Ser­vices.

In-charge Nana Md­luli says a num­ber of rep­utable com­pa­nies are us­ing the fa­cil­ity to en­cour­age clients to up­date their out­stand­ing ac­counts with mainly re­tail­ers, bankers and in­sur­ance com­pa­nies tak­ing up most space. This is not to mean the small and medium busi­ness per­son is left out. Some come for the front desk ser­vices or sim­ple debt col­lec­tion ser­vices whereby the call cen­tre pro­vides qual­i­fied per­son­nel that runs the call cen­tre for their clients. One may be re­ceiv­ing a call to ser­vice an ac­count in ar­rears for ma­jor re­tail cloth­ing out­lets in Cape Town when in fact the call could be com­ing from Phocweni. At times the clients could be want­ing to up­date their data from clien­tele as op­posed to nag­ging them to pay up.

Th­ese are ser­vices now pop­u­lar on TV with in­sur­ance com­pa­nies ask­ing clients to sms to a cer­tain num­ber and they would call back or of­fer­ing 24-hour backup ser­vices be they le­gal or for tow­ing in the event of mo­tor ve­hi­cle ac­ci­dents.

The postal ser­vices is now able to tap into the ser­vice to re­mind cus­tomers to pay up their post boxes in­stead of wait­ing un­til lock­out and be sub­jected to huge ex­tra charges that could be in ex­cess of the nor­mal an­nual rental charges.

Clients such as the Elec­tions Bound­aries Com­mis­sion have also been to the in­no­va­tion park to train per­son­nel to man the voter regis­tra­tion and vot­ing pro­cesses.

Nana says the fa­cil­ity alone has a ca­pac­ity of gen­er­at­ing 600 jobs at a go for th­ese ser­vices thus con­tribut­ing im­mensely to al­le­vi­a­tion of un­em­ploy­ment of the ma­jor­ity of mainly Swazi youths. Con­duct­ing a tour to me­dia per­son­nel Thurs­day, Md­luli to­gether with the In­no­va­tion Park Com­mu­ni­ca­tions Man­ager Senzo Malaza took time to ex­plain the al­most lim­it­less ca­pac­ity of the en­tire fa­cil­ity in terms of even of­fer­ing busi­ness in­cu­ba­tion sup­port with in­no­va­tors com­ing to sam­ple the fa­cil­ity for free and with sup­port of up to three years. They ex­plained, how­ever, that the fa­cil­ity was not open to gen­eral busi­ness such as that which is sim­i­lar to back­yard col­leges that pur­port to of­fer in­ter­na­tion­ally recog­nised qual­i­fi­ca­tions but rather for in­no­va­tors and rep­utable busi­ness peo­ple of cer­tain stan­dards.

1,2,3,4,5 - Jour­nal­ists and sci­ence gu­rus toured the state of the art Royal Sci­ence, Tech­nol­ogy and In­no­va­tion aka the In­no­va­tion Park at Phocweni to sam­ple the many IT in­stal­la­tions that will be­come the ma­jor ve­hi­cle to trans­port Eswatini to 2022.


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