ENHANCE SERVICE DELIVERY
Good records management is the key to continually improving and enhancing production and service delivery mechanisms in the police organisation.
This was revealed by the Director Administration and Corporate Affairs – Assistant National Commissioner David Mxolisi Dlamini during the official losing of an eight-week records management course at police academy last Friday. Dlamini who was representing the national commissioner stated that there is need to apply critical thinking on how best to secure records in conditions that safeguard them from harmful agents to ensure that service delivery is continually improved in the police service.
Dlamini revealed that Government is in the process of transforming and automating its services from traditional practices to digital world through the inception of an e-Governance project which will streamline records keeping and reduce paper work to provide easier and fast access to information. He stated that in line with this development the Police have lined up several training sessions for the 'administration personnel to tie some looseends in the area ofrecords and documents management.
The assistant national commissioner stated that properly managed records contribute to policy formulation thatboosts faster decision-making processes.
He said for this reason it crucial to strategise approaches in keeping Police records and vital information that drive our operations in order to improve service delivery.
Dlamini reminded participants the• success in improving service delivery rests- on their shoulders as officers on the ground. He urged them to continue learning and to implement the expertise obtained from the course in their daily operations and to further share the knowledge with their colleagues.
On a sad note, the Assistant National Commissioner revealed that the Police Service is mourning the passing on of the former Prime Minister of the Kingdomof EswatiniDr Barnabas Sibusiso Dlamini who was also the Minister responsible for Police Affairs. He stated that the Organisation is deeply saddened and traumatised by the great loss duly extends deepest sympathy to Their Majesties and the bereaved Dlamini family. Speaking on behalf of the course participants, Sergeant Khanyakweze Dlamini expressed heart felt appreciation towards the national commissioner for the capacitation stating that records management is the heart beat of all Police operations. He revealed that as records managers they are facing a challenge of congested storage rooms which results in the contamination of some exhibits.
He made a pledge to use the expertise obtained from the course to raise their performance and to share the knowledge with colleagues.
ALSO THERE: Some of the police officers who attended the intensive records management course
ON BEHALF OF COMMISSIONER: Assistant National Commissioner Mxolisi Dlamini represented the national commissioner during the official closing of the course.