EN­HANCE SER­VICE DE­LIV­ERY

Observer on Saturday - - News -

Good records man­age­ment is the key to con­tin­u­ally im­prov­ing and en­hanc­ing pro­duc­tion and ser­vice de­liv­ery mech­a­nisms in the po­lice or­gan­i­sa­tion.

This was re­vealed by the Di­rec­tor Ad­min­is­tra­tion and Cor­po­rate Af­fairs – As­sis­tant Na­tional Com­mis­sioner David Mx­olisi Dlamini dur­ing the of­fi­cial los­ing of an eight-week records man­age­ment course at po­lice academy last Fri­day. Dlamini who was rep­re­sent­ing the na­tional com­mis­sioner stated that there is need to ap­ply crit­i­cal think­ing on how best to se­cure records in con­di­tions that safe­guard them from harm­ful agents to en­sure that ser­vice de­liv­ery is con­tin­u­ally im­proved in the po­lice ser­vice.

Dlamini re­vealed that Govern­ment is in the process of trans­form­ing and au­tomat­ing its ser­vices from tra­di­tional prac­tices to dig­i­tal world through the in­cep­tion of an e-Gov­er­nance project which will stream­line records keep­ing and re­duce pa­per work to pro­vide eas­ier and fast ac­cess to in­for­ma­tion. He stated that in line with this devel­op­ment the Po­lice have lined up sev­eral train­ing ses­sions for the 'ad­min­is­tra­tion per­son­nel to tie some looseends in the area ofrecords and doc­u­ments man­age­ment.

The as­sis­tant na­tional com­mis­sioner stated that prop­erly man­aged records con­tribute to pol­icy for­mu­la­tion that­boosts faster de­ci­sion-mak­ing pro­cesses.

Ap­proaches

He said for this rea­son it cru­cial to strate­gise ap­proaches in keep­ing Po­lice records and vi­tal in­for­ma­tion that drive our op­er­a­tions in order to im­prove ser­vice de­liv­ery.

Dlamini re­minded par­tic­i­pants the• suc­cess in im­prov­ing ser­vice de­liv­ery rests- on their shoul­ders as of­fi­cers on the ground. He urged them to con­tinue learn­ing and to im­ple­ment the expertise ob­tained from the course in their daily op­er­a­tions and to fur­ther share the knowl­edge with their col­leagues.

On a sad note, the As­sis­tant Na­tional Com­mis­sioner re­vealed that the Po­lice Ser­vice is mourn­ing the pass­ing on of the former Prime Min­is­ter of the King­do­mof Eswa­tiniDr Barn­abas Sibu­siso Dlamini who was also the Min­is­ter re­spon­si­ble for Po­lice Af­fairs. He stated that the Or­gan­i­sa­tion is deeply sad­dened and trau­ma­tised by the great loss duly ex­tends deep­est sym­pa­thy to Their Majesties and the bereaved Dlamini fam­ily. Speaking on be­half of the course par­tic­i­pants, Sergeant Khanyak­weze Dlamini ex­pressed heart felt ap­pre­ci­a­tion towards the na­tional com­mis­sioner for the ca­pac­i­ta­tion stat­ing that records man­age­ment is the heart beat of all Po­lice op­er­a­tions. He re­vealed that as records man­agers they are fac­ing a chal­lenge of con­gested stor­age rooms which re­sults in the con­tam­i­na­tion of some ex­hibits.

He made a pledge to use the expertise ob­tained from the course to raise their per­for­mance and to share the knowl­edge with col­leagues.

ALSO THERE: Some of the po­lice of­fi­cers who at­tended the in­ten­sive records man­age­ment course

ON BE­HALF OF COM­MIS­SIONER: As­sis­tant Na­tional Com­mis­sioner Mx­olisi Dlamini rep­re­sented the na­tional com­mis­sioner dur­ing the of­fi­cial clos­ing of the course.

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