Amend­ment re­vises list of prod­ucts el­i­gi­ble for 7-day full re­funds

The China Post - - LOCAL - BY SUN HSIN- HSUAN

Con­sumers will no longer be legally guar­an­teed the right to claim full re­funds for prod­ucts that do not meet their sat­is­fac­tion within seven days of their pur­chase af­ter amend­ments to the Con­sumer Pro­tec­tion Act were passed yes­ter­day at the Leg­isla­tive Yuan, re­mov­ing sev­eral cat­e­gories of goods from the list of prod­ucts to which the act ap­plies.

The cur­rent reg­u­la­tion guar­an­tees con­sumers the right to cancel or re­turn prod­ucts that are pur­chased on­line, by tele­phone or mail within seven days for full re­funds, even if the goods are not faulty. The amend­ments passed yes­ter­day, how­ever, rule out fresh food prod­ucts, per­ish­able and repli­ca­ble goods, such as apps and DVDs, from the cat­e­gory of prod­ucts guar­an­teed full re­funds.

Ad­di­tion­ally, in or­der to main­tain the bal­ance of the buyer-seller re­la­tion­ship, the amend­ments au­tho­rize courts to grant an award of puni­tive dam­ages to a con­sumer as high as five times the orig­i­nal cost of the prod­uct in ques­tion, an in­crease from the cur­rent three times. Ac­cord­ing to Chen Hs­ing-hung

), of­fi­cial of the Con­sumer

( Pro­tec­tion Com­mit­tee (CPC,

), when amend­ing the cur­rent act, con­sumer pro­tec­tion laws put in place by the Euro­pean Com­mis­sion as well as Ja­pan were also taken into con­sid­er­a­tion.

App De­vel­op­ers Wel­come New Law

App de­vel­op­ers re­sponded pos­i­tively to the new amend­ments, of­fi­cials said. In 2011, Google shut down the na­tion’s ac­cess to its An­droid Mar­ket’s paid app sec­tion, when the gov­ern­ment de­manded its con­sumer guid­ance to ac­cord with the seven-day full-re­fund leg­is­la­tion. Only un­til 2013 did Google agree to al­low ac­cess again, of­fi­cials said.

30-day Con­tract View Pe­riod

Made Manda­tory

Ac­cord­ing to the amend­ments passed yes­ter­day, buy­ers of on­line and phone pur­chases are granted 30 days to thor­oughly go through any stan­dard con­tracts be­fore con­tract­ing with sell­ers. The con­tract may be de­clared in­valid by a court if con­sumers are not al­lot­ted the 30-day pe­riod.

Fur­ther­more, the amend­ment strictly or­ders that de­tailed in­for­ma­tion of the seller or en­ter­prise be clearly stated, in­clud­ing the name, tele­phone num­ber, email, re­fund poli­cies, how con­sumers may file an ap­peal, as well as how trans­ac­tions may be pro­cessed. Of­fi­cials said that this clause is added so as to en­sure that con­sumers are well-in­formed of their pur­chases be­fore mak­ing them.

Kuom­intang Leg­is­la­tor Chi­ang Huei-Chen ( ), one of those who sup­ported the amend­ments, said yes­ter­day that she hopes the new reg­u­la­tions can help to pre­vent con­sumers from tak­ing ad­van­tage of the Con­sumer Pro­tec­tion Act, lead­ing to un­nec­es­sary losses for prod­uct providers.

Newspapers in English

Newspapers from Taiwan

© PressReader. All rights reserved.