7-Eleven apologizes for ‘ruff ’ treatment of man’s guide dogs
7-Eleven, the biggest convenience store chain in Taiwan, on Thursday said the manager of a store in Changhua County meant no offense when he insisted on barring two guide dogs from entry for sanitary concerns.
The manager had overacted but meant no harm, the chain said. The manager requested that the two dogs stay outside of the store because there had been customers complaining about allowing dogs in due to sanitary concerns, the chain said.
The company promised to better train store personnel and said that it welcomed guide dogs into the convenience stores.
The statement came after a guide dog trainer wrote a post about his encounter on Face- book Wednesday, saying the manager asked him to remove the two guide dogs he had brought into a 7-Eleven in Changhua Tuesday.
The trainer said he brought the two dogs into the store to take a break after a training session.
According to the post, the manager made the request due to worries the dogs might contaminate the store and possible customer concerns about the food on sale with the dogs around.
The trainer argued what he did was part of the training as visually impaired people might bring guide dogs into convenience stores.
The trainer said he had also stressed that the guide dogs were properly cleaned by their host families every day.