Network down for 95 minutes, Taiwan Mobile apologizes
Taiwan Mobile Co., one of Taiwan’s major mobile telecommunication services providers, offered an apology Sunday for a 95- minute signal breach earlier in the day, and said it will compensate those who suffered losses as a result of the glitch.
The company, however, did not elaborate on what form the compensation might take, just saying it will be based on relevant laws.
The mobile phone signal breach began at 12:30 p.m. and ended at 2:05 p.m., affecting users almost everywhere in Taiwan and drawing a large volume of complaints.
Some subscribers said on the ptt network that the breach happened abruptly, cutting off not only Internet access but also telephone services.
Taiwan Mobile confirmed the glitch in a statement and said the problem was fixed at 2: 05 p. m.
Its technicians were still probing the cause of the signal breach, the company added.
The signal severance also affected Asia Pacific Telecom users because the mobile phone carrier shares Taiwan Mobile’s network.
This is not the first time this year Taiwan Mobile users have been hit by a signal breach. On March 27, a 35-minute 4G signal severance led Asia Pacific Telecom users to undergo loss of signal for five hours.
At that time, Taiwan Mobile blamed the breach on provisional system instability while it was expanding the core network system to improve its 4G services.