Net­work down for 95 min­utes, Tai­wan Mo­bile apol­o­gizes

The China Post - - LOCAL -

Tai­wan Mo­bile Co., one of Tai­wan’s ma­jor mo­bile telecom­mu­ni­ca­tion ser­vices providers, of­fered an apol­ogy Sun­day for a 95- minute sig­nal breach ear­lier in the day, and said it will com­pen­sate those who suf­fered losses as a re­sult of the glitch.

The com­pany, how­ever, did not elab­o­rate on what form the com­pen­sa­tion might take, just say­ing it will be based on rel­e­vant laws.

The mo­bile phone sig­nal breach be­gan at 12:30 p.m. and ended at 2:05 p.m., af­fect­ing users al­most ev­ery­where in Tai­wan and draw­ing a large vol­ume of com­plaints.

Some sub­scribers said on the ptt net­work that the breach hap­pened abruptly, cut­ting off not only In­ter­net ac­cess but also tele­phone ser­vices.

Tai­wan Mo­bile con­firmed the glitch in a state­ment and said the prob­lem was fixed at 2: 05 p. m.

Its tech­ni­cians were still prob­ing the cause of the sig­nal breach, the com­pany added.

The sig­nal sev­er­ance also af­fected Asia Pa­cific Tele­com users be­cause the mo­bile phone car­rier shares Tai­wan Mo­bile’s net­work.

This is not the first time this year Tai­wan Mo­bile users have been hit by a sig­nal breach. On March 27, a 35-minute 4G sig­nal sev­er­ance led Asia Pa­cific Tele­com users to un­dergo loss of sig­nal for five hours.

At that time, Tai­wan Mo­bile blamed the breach on pro­vi­sional sys­tem in­sta­bil­ity while it was ex­pand­ing the core net­work sys­tem to im­prove its 4G ser­vices.

Newspapers in English

Newspapers from Taiwan

© PressReader. All rights reserved.