Mercedes-Benz showcases after-sales service and technology
Mercedes-Benz Taiwan held an exhibition to showcase the latest trends from its after-sales service and cutting-edge technology on Sept. 23.
Eckart Mayer, President & CEO at Mercedes-Benz Taiwan, pointed out at the event that MercedesBenz continues to report record sales every month. The company has sold 1,187,000 passenger cars year-to-date globally, representing a 15 percent increase compared to the first eight months in 2014.
“This performance makes Mercedes-Benz the fastest growing premium brand, especially here in Asia, including China,” Mayer said.
In Taiwan, the carmaker has sold more than 14,100 passenger cars year-to-date (also a 15 percent surge compared to previous year), and 262 MBTrucks, which represents a growth of 27 percent.
Mayer pointed out that “Best Customer Experience” has been one of the pillars of Mercedes-Benz’s long-term strategy. The company launched the “Network Project” in 2012, and plans to upgrade each of its dealership across Taiwan until 2018 to provide customers with state-of-the-art facilities.
After-sales service plays a very important role in the company’s strategy, Mayer said: “to ensure a superior experience throughout the entire lifecycle of our products.”
The company’s new initiatives include the recently launched “Extended Warranty” that offers “worry free” coverage for up to 6 years as well as the “Service App with Online booking,” the Mercedes-Benz Taiwan CEO said.
From left, Andreas Spreter, VP of the After-Sales division at Mercedes-Benz Taiwan, Martin Zimmermann, head of Mercedes-Benz’s global after-sales service division and Eckart Mayer, President & CEO at Mercedes-Benz Taiwan, pose for a photo at Mercedes-Benz Taiwan’s Service & Parts Open 2015 in Taipei on Sept. 23.