Eva Air in the top ten in world for cus­tomer ser­vice say publi­ca­tions

The China Post - - LOCAL -

Eva Air ( ) was ranked in the top 10 in cus­tomer ser­vice in an an­nual New York-based rank­ing of the best air­lines in busi­ness travel.

Two publi­ca­tions head­quar­ters in New York — For­tune and Travel + Leisure — asked read­ers to rank in­ter­na­tional air­lines us­ing cri­te­ria in­clud­ing cus­tomer ser­vice, fre­quent flier pro­grams and air­port lounges.

In the sur­vey, Tai­wan’s Eva Air placed ninth in the poll for the 2015 Top In­ter­na­tional Air­lines for Cus­tomer Ser­vice for Busi­ness Trav­el­ers.

The top five in­ter­na­tional air­lines for cus­tomer ser­vice in busi­ness travel were, in or­der: Sin­ga­pore Air­lines, Air New Zealand, Cathay Pa­cific, ANA/All Nip­pon Air­ways and Ja­pan Air­lines.

Eva Air ranked sec­ond in the mag­a­zine’s poll for best in­ter­na­tional fre­quent-flier pro­grams and al­liances, ahead of Turk­ish Air­lines and be­hind Sin­ga­pore Air­lines.

Fre­quent fliers of the Tai­wanese car­rier, a mem­ber of Star Al­liance, can re­deem their air miles for the typ­i­cal re­wards like ho­tel rooms, flight up­grades and car rentals, but also mag­a­zine sub­scrip­tions, fine wines, spa coupons and vouch­ers for pre­mium hot pots.

An es­pe­cially un­usual re­ward — avail­able to Diamond or Gold Card mem­bers who ac­cu­mu­late 100,000 miles — is a 90- minute train­ing ses­sion in a flight sim­u­la­tor with Eva Air

in Greater Taoyuan.

Sin­ga­pore Air­lines

No. 1 in World

The best over­all car­rier in the world for busi­ness travel was Sin­ga­pore Air­lines, fol­lowed Emi­rates and Air New Zealand.

First-place dis­tinc­tion went to the Sin­ga­porean car­rier for the sec­ond con­sec­u­tive year.

Ac­cord­ing to For­tune, a crea­ture com­fort that has set Sin­ga­pore Air­lines apart is its tai­lored menus: First-class fliers de­part­ing from Lon­don can en­joy a full English break­fast.

By year’s end, Sin­ga­pore Air­lines will de­but a “pre­mium econ­omy class” on its U.S. flights, fea­tur­ing cus­tom leather seats, fold-out leg rests and 13.3-inch high-def­i­ni­tion screens, ac­cord­ing to the mag­a­zine.

Best in Food

This year, best in in­ter­na­tional econ­omy class food went to Air New Zealand, which won over pas­sen­gers with an on­board wine cel­lar and lo­cal fla­vors.

Ac­cord­ing to the air­line’s web­site, its econ­omy class menu fea­tures items like masala chicken curry with cumin bas­mati rice and Kapiti ice cream for dessert.

Other global lead­ers in econ­omy class air­line food were Sin­ga­pore Air­lines, Air France, Ja­pan Air­lines and Cathay Pa­cific, ac­cord­ing to the poll.

To see more rank­ings, visit Travel + Leisure’s web­site at http://www.trav­e­landleisure.com/.

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