Eva Air in the top ten in world for customer service say publications
Eva Air ( ) was ranked in the top 10 in customer service in an annual New York-based ranking of the best airlines in business travel.
Two publications headquarters in New York — Fortune and Travel + Leisure — asked readers to rank international airlines using criteria including customer service, frequent flier programs and airport lounges.
In the survey, Taiwan’s Eva Air placed ninth in the poll for the 2015 Top International Airlines for Customer Service for Business Travelers.
The top five international airlines for customer service in business travel were, in order: Singapore Airlines, Air New Zealand, Cathay Pacific, ANA/All Nippon Airways and Japan Airlines.
Eva Air ranked second in the magazine’s poll for best international frequent-flier programs and alliances, ahead of Turkish Airlines and behind Singapore Airlines.
Frequent fliers of the Taiwanese carrier, a member of Star Alliance, can redeem their air miles for the typical rewards like hotel rooms, flight upgrades and car rentals, but also magazine subscriptions, fine wines, spa coupons and vouchers for premium hot pots.
An especially unusual reward — available to Diamond or Gold Card members who accumulate 100,000 miles — is a 90- minute training session in a flight simulator with Eva Air
in Greater Taoyuan.
No. 1 in World
The best overall carrier in the world for business travel was Singapore Airlines, followed Emirates and Air New Zealand.
First-place distinction went to the Singaporean carrier for the second consecutive year.
According to Fortune, a creature comfort that has set Singapore Airlines apart is its tailored menus: First-class fliers departing from London can enjoy a full English breakfast.
By year’s end, Singapore Airlines will debut a “premium economy class” on its U.S. flights, featuring custom leather seats, fold-out leg rests and 13.3-inch high-definition screens, according to the magazine.
Best in Food
This year, best in international economy class food went to Air New Zealand, which won over passengers with an onboard wine cellar and local flavors.
According to the airline’s website, its economy class menu features items like masala chicken curry with cumin basmati rice and Kapiti ice cream for dessert.
Other global leaders in economy class airline food were Singapore Airlines, Air France, Japan Airlines and Cathay Pacific, according to the poll.
To see more rankings, visit Travel + Leisure’s website at http://www.travelandleisure.com/.