DE­CLINE IN SER­VICE

Bangkok Post - - EDITORIAL & LETTERS -

Re: “Use­less UK em­bassy”, (PostBag, Oct 13).

The fol­low­ing is my let­ter to the Bri­tish Em­bassy.

As you are very aware, your de­ci­sion to cease is­suance of proof of in­come letters has caused a great deal of dis­tress to many pen­sion­ers in­clud­ing my­self. Whilst I am aware that there may be spu­ri­ous ap­pli­cants, may I sug­gest that in­stead of a blan­ket de­ci­sion to dis­con­tinue this ser­vice that you con­tinue to is­sue letters to in­di­vid­u­als who can pro­vide ver­i­fi­able proof of in­come from pre­vi­ous em­ploy­ers which in my case is Amer­i­can Ex­press, an in­ter­na­tion­ally es­tab­lished blue chip com­pany.

Again, I am sure you are aware that many ex­pa­tri­ates have been in­creas­ingly dis­sat­is­fied with the de­cline in ser­vice from the em­bassy in Bangkok over the past few years and this will give you an op­por­tu­nity to im­prove the per­cep­tion that you sim­ply do not care about your cus­tomers — Bri­tons over­seas.

I sin­cerely hope that you will give con­sid­er­a­tion to my sug­ges­tion, Ian Stewart

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