Thai Customs Department Customs Alliance Program
The Thai Customs Department is currently undergoing a reform in its working procedures toward more flexibility, transparency, and fairness in order to approach international customs standard. The Thai Customs Department recognizes that its priority objective is to accommodate the private sector whose business relates to import and export transactions. Therefore, building a collaboration between the Customs Department and the private sector becomes a central task in this reform.
The Customs Department has announced the Customs Alliance program with the objective of facilitating a communication channel between the private sector and the Customs Department. The goal is to provide advice and contact and to coordinate, solve problems quickly, and reduce controversy, resulting in streamlined procedures, cost reduction, and transparency in customs processes.
The objectives of the Customs Alliance further include:
1. Building a network of participating private sector entities in order to monitor and prevent corruption scandals. 2. Strengthen good governance and deter corruption schemes within the organization. 3. Promote good culture based on integrity, transparency, and pride in the individual’s professionalism. 4. Provide customs service that is fast,
convenient, transparent, and fair.
Companies participating in the Customs Alliance program will be assigned an “AO” who will provide assistance in customs service. The AO’S role will be to provide assistance to the registered companies by providing facilitation that enables fast and simple communication. If any issue or question arises among a member company, the information can be relayed directly to its assigned AO. The AO would then co- ordinate with relevant Customs Bureau officers to answer or resolve any issue, then revert the solution back to the company. The goal is to have one simple contact point to provide convenience and efficiency to the private sector. The Customs Department hopes that this program would promote fast and transparent service and strengthen trust in the Customs Department among member companies.
The Customs Alliance program has extended an invitation to join the program to 300 chosen companies so far. These invited companies may apply directly with the Customs Department. However, interested companies who have not received an invitation can apply through AMCHAM or other partners such as Austcham, Thai European Business Association ( TE BA), the European Association for Business and Commerce ( EABC), and Japan External Trade Organization ( JETRO).
Malika Bhumivarn is Partner at Bolliger & Company Consulting Limited. She can be contacted at malika. bhumivarn@ bolliger- consulting. com.