Thai Cus­toms Depart­ment Cus­toms Al­liance Pro­gram

Thai-American Business (T-AB) Magazine - - Content - Writ­ten by: Ma­lika Bhu­mi­varn Source: Cus­toms Depart­ment

The Thai Cus­toms Depart­ment is cur­rently un­der­go­ing a re­form in its work­ing pro­ce­dures to­ward more flex­i­bil­ity, trans­parency, and fair­ness in or­der to ap­proach international cus­toms stan­dard. The Thai Cus­toms Depart­ment rec­og­nizes that its pri­or­ity ob­jec­tive is to ac­com­mo­date the pri­vate sec­tor whose busi­ness re­lates to im­port and ex­port trans­ac­tions. There­fore, build­ing a col­lab­o­ra­tion be­tween the Cus­toms Depart­ment and the pri­vate sec­tor be­comes a cen­tral task in this re­form.

The Cus­toms Depart­ment has an­nounced the Cus­toms Al­liance pro­gram with the ob­jec­tive of fa­cil­i­tat­ing a com­mu­ni­ca­tion channel be­tween the pri­vate sec­tor and the Cus­toms Depart­ment. The goal is to pro­vide ad­vice and con­tact and to co­or­di­nate, solve prob­lems quickly, and re­duce con­tro­versy, re­sult­ing in stream­lined pro­ce­dures, cost re­duc­tion, and trans­parency in cus­toms pro­cesses.

The ob­jec­tives of the Cus­toms Al­liance fur­ther in­clude:

1. Build­ing a net­work of par­tic­i­pat­ing pri­vate sec­tor en­ti­ties in or­der to mon­i­tor and pre­vent cor­rup­tion scan­dals. 2. Strengthen good gov­er­nance and de­ter cor­rup­tion schemes within the or­ga­ni­za­tion. 3. Pro­mote good cul­ture based on in­tegrity, trans­parency, and pride in the in­di­vid­ual’s pro­fes­sion­al­ism. 4. Pro­vide cus­toms ser­vice that is fast,

con­ve­nient, trans­par­ent, and fair.

Com­pa­nies par­tic­i­pat­ing in the Cus­toms Al­liance pro­gram will be as­signed an “AO” who will pro­vide as­sis­tance in cus­toms ser­vice. The AO’S role will be to pro­vide as­sis­tance to the reg­is­tered com­pa­nies by pro­vid­ing fa­cil­i­ta­tion that en­ables fast and sim­ple com­mu­ni­ca­tion. If any is­sue or ques­tion arises among a mem­ber com­pany, the in­for­ma­tion can be re­layed di­rectly to its as­signed AO. The AO would then co- or­di­nate with rel­e­vant Cus­toms Bureau of­fi­cers to an­swer or re­solve any is­sue, then re­vert the solution back to the com­pany. The goal is to have one sim­ple con­tact point to pro­vide con­ve­nience and ef­fi­ciency to the pri­vate sec­tor. The Cus­toms Depart­ment hopes that this pro­gram would pro­mote fast and trans­par­ent ser­vice and strengthen trust in the Cus­toms Depart­ment among mem­ber com­pa­nies.

The Cus­toms Al­liance pro­gram has ex­tended an in­vi­ta­tion to join the pro­gram to 300 cho­sen com­pa­nies so far. These in­vited com­pa­nies may ap­ply di­rectly with the Cus­toms Depart­ment. How­ever, in­ter­ested com­pa­nies who have not re­ceived an in­vi­ta­tion can ap­ply through AMCHAM or other part­ners such as Austcham, Thai Euro­pean Busi­ness As­so­ci­a­tion ( TE BA), the Euro­pean As­so­ci­a­tion for Busi­ness and Com­merce ( EABC), and Ja­pan Ex­ter­nal Trade Or­ga­ni­za­tion ( JETRO).

Ma­lika Bhu­mi­varn is Part­ner at Bol­liger & Com­pany Con­sult­ing Lim­ited. She can be con­tacted at ma­lika. bhu­mi­varn@ bol­liger- con­sult­ing. com.

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