Process to can­cel in­ter­net here is just so far off­line

7 Days in Dubai - - DEAR 7 DAYS -

The UAE Vi­sion of hav­ing all of its gov­ern­ment ser­vices on­line is never go­ing to be re­alised un­less the sim­ple process of can­celling a broad­band con­nec­tion im­proves rad­i­cally. Af­ter vis­it­ing a store with pa­per­work and re­ceipts in hand, I was told that a shop can­not process a can­cel­la­tion and I have to visit one of four spe­cial shops to can­cel. On ar­rival at a cen­tre, I’m told can­cel­la­tions have to be done on the phone, de­spite me show­ing the tweet that says it is the right place to visit. I call the num­ber and am told that some­one will call me back in 48-72 hours to dis­cuss my re­quest, say­ing the caller will re­quire ad­di­tional in­for­ma­tion. I point out that this is not a re­quest and ask what the other per­son re­quires that they do not al­ready have - they know the lo­ca­tion, my mo­bile and land­line num­bers. This is a ridicu­lous process - two car jour­neys, three phone calls for what should be a five-sec­ond au­to­mated ac­tiv­ity. Its no won­der peo­ple in Dubai just leave the coun­try leav­ing un­paid bills. Two wheels Dubai

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