Cold call­ers don’t en­gage, they alien­ate cus­tomers

7 Days in Dubai - - CLASSIFIEDS -

How is it that com­pa­nies don’t re­alise the huge amount of cus­tomer alien­ation they cause by phon­ing them al­most daily with ‘of­fers’ of ‘free’ up­grades to their ser­vices. I would cheer­fully stran­gle the cheer­ful peo­ple call­ing me to of­fer things that I nei­ther want nor care about. It causes anger and frus­tra­tion. Eti­salat have my email ad­dress; they gave it to me! Why not be less in­tru­sive into peo­ple’s lives and email us their ex­cit­ing and amaz­ing of­fers? I have NEVER taken ad­van­tage of one of their less-than-won­der­ful of­fers over the phone. I am sick of hav­ing point­less tele­phone con­ver­sa­tions where I am an­gry but have to try to stay po­lite. I un­der­stand that banks do the same although I never ex­pe­ri­enced this from my bank in 12 years here. Cut it out, it’s counter-pro­duc­tive and ev­ery­one is telling you! Old Val­ues Dubai this is recorded in the CCTV cam­eras, but he re­peated that he could do what­ever he wanted to. I have never come across some­thing like this and hope will never again. I hope some­one sees this footage in the CCTV and reg­is­ters a com­plaint against a fa­ther thrash­ing his lit­tle daugh­ter. In case you know of a medium to reg­is­ter a com­plaint with this re­gard I am happy to do so. Sa­jid Dubai pro­duce this sort of con­clu­sive rub­bish over re­ward­ing their staff Old Mon UAE

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