‘Good’ real es­tate agent’s let­ter plead­ing with ten­ants re­sults in lively de­bate

7 Days in Dubai - - LETTERS -

“And what about the agents who don’t turn up or do so an hour late? Even with­out the keys. Or to show you a dif­fer­ent apart­ment.. Just in­ter­ested in com­mis­sion. No after ser­vice. Some­times this so called re­spect goes both ways.”


“And what when cus­tomers see mil­lion dif­fer­ent prop­er­ties with mil­lion dif­fer­ent agents with­out fol­low­ing any form of ethics? The day peo­ple re­alise what it is to work with­out a salary and only com­mis­sion they’ll re­alise how tough it is.”


“No one asked you to work on no salary and com­mis­sion only. That’s a choice you made for your­self.”


“‘Use and abuse’ mean­ing ‘pay­ing your com­mis­sion’ un­like in any other civ­i­lized coun­try where the land­lord pays the agent....”


“Granted prop­erty sales is a very dif­fi­cult job and pres­sure is huge. But I’m afraid es­tate agents all over the world are viewed in the same light. I sug­gest chang­ing pro­fes­sions, you have sales abil­ity, God knows you have per­se­ver­ance, you have pa­tience, you are thick skinned, why don’t you sell some­thing else? I per­son­ally don’t know how prop­erty sales/rental peo­ple keep go­ing, it’s an in­cred­i­bly dif­fi­cult job.”


“Sadly the huge num­ber of un­eth­i­cal or in­com­pe­tent agents in the UAE have tainted all of you. I’m sure you are as you say, a pro­fes­sional and cour­te­ous agent, bear in mind that the at­ti­tudes of your cus­tomers are not due to your ac­tions but rather from count­less poor agents who over­charge, are un­help­ful or even a hin­drance. When mov­ing into my flat I was in­formed I would have to do most of the work that the agent said they would han­dle, and then failed to re­spond to calls and emails re­quest­ing as­sis­tance. Sorry you are deal­ing with this, all I can say is keep be­ing the ex­cep­tion. Be the change you want to see.”


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