157 flights were delayed
Thousands of British Airways passengers suffered delays globally yesterday due to a computer glitch in the checkin systems, the latest in a string of technical failures to hit major international airlines.
Travellers took to social media to complain of long lines and the airline said “a number” of airports were affected.
According to tracking service Flightaware, 157 BA flights were delayed, or 17 per cent of its total flights, and five were cancelled before midday.
“We’ve been in line for three hours,” Erik Blangsted, told KGO-TV as he waited for his flight at San Francisco International Airport.
“We’ve talked to the people who’ve offered us some cold water and some chips – and sympathy.”
MisterAdamLad on Twitter wrote: “@British_Airways this is on the Denver - Heathrow flight (the 4 hour delayed one) we’ve had one tiny cup of water, this is a complete disgrace.”
The airline apologised and said passengers are now being checked in at Heathrow and Gatwick Airports but that the process may be “a bit slower than usual”.
BA had already apologised in July after computer glitches in check-in systems also delayed passengers. It began installing new systems last October and completed the rollout earlier this year.
The company, which is part of the International Consolidated Airlines Group SA, says it would “encourage customers to check in online before they reach the airport”.
The airline’s problems come barely a month after US carrier Delta Air Lines suffered a global outage that caused it to cancel 2,300 flights, costing it $100 million in lost revenue.
A fire and failure of a piece of equipment at Delta’s Atlanta headquarters on August 8 had caused a massive outage of the airline’s computer systems, leading to three days of heavy cancelations and delays.
APOLOGIES: British Airways’ computer glitch affected many flights in and outside the UK