157 flights were de­layed

7 Days in Dubai - - GLOBAL NEWS -

Thou­sands of Bri­tish Air­ways pas­sen­gers suf­fered de­lays glob­ally yes­ter­day due to a com­puter glitch in the checkin sys­tems, the lat­est in a string of tech­ni­cal fail­ures to hit ma­jor in­ter­na­tional air­lines.

Trav­ellers took to so­cial media to com­plain of long lines and the air­line said “a num­ber” of air­ports were af­fected.

Ac­cord­ing to track­ing ser­vice Flightaware, 157 BA flights were de­layed, or 17 per cent of its to­tal flights, and five were can­celled be­fore mid­day.

“We’ve been in line for three hours,” Erik Blang­sted, told KGO-TV as he waited for his flight at San Fran­cisco In­ter­na­tional Air­port.

“We’ve talked to the peo­ple who’ve of­fered us some cold wa­ter and some chips – and sym­pa­thy.”

Mis­terA­damLad on Twitter wrote: “@Bri­tish_Air­ways this is on the Den­ver - Heathrow flight (the 4 hour de­layed one) we’ve had one tiny cup of wa­ter, this is a com­plete dis­grace.”

The air­line apol­o­gised and said pas­sen­gers are now be­ing checked in at Heathrow and Gatwick Air­ports but that the process may be “a bit slower than usual”.

BA had al­ready apol­o­gised in July af­ter com­puter gl­itches in check-in sys­tems also de­layed pas­sen­gers. It be­gan in­stalling new sys­tems last Oc­to­ber and com­pleted the roll­out ear­lier this year.

The com­pany, which is part of the In­ter­na­tional Con­sol­i­dated Air­lines Group SA, says it would “en­cour­age cus­tomers to check in on­line be­fore they reach the air­port”.

The air­line’s prob­lems come barely a month af­ter US car­rier Delta Air Lines suf­fered a global out­age that caused it to can­cel 2,300 flights, cost­ing it $100 mil­lion in lost rev­enue.

A fire and fail­ure of a piece of equip­ment at Delta’s At­lanta head­quar­ters on Au­gust 8 had caused a mas­sive out­age of the air­line’s com­puter sys­tems, lead­ing to three days of heavy can­ce­la­tions and de­lays.

APOLO­GIES: Bri­tish Air­ways’ com­puter glitch af­fected many flights in and out­side the UK

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