Added ‘ex­tras’ cost fast food out­let my cus­tom

7 Days in Dubai - - WELLBEING -

Last time I or­dered some­thing at a fast food out­let, the cashier had stuck on ex­tra cheese, large meal, premium drink with­out me ask­ing for any of it. Dhs10 worth of ex­tras. I don’t think it’s the com­pany it­self, it’s lo­cal branch man­agers ar­ti­fi­cially pump­ing up sales and al­low­ing the cul­ture that this prac­tice is ac­cept­able. Dhs10 worth of ex­tras has cost them brand loy­alty and a last­ing cus­tomer. Mark UAE

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