Another cri­sis for Sam­sung

7 Days in Dubai - - BUSINESS -

Sam­sung’s night­mare with its Galaxy Note 7 smart­phone got even worse yes­ter­day as the com­pany con­firmed that it has made pro­duc­tion changes, fol­low­ing re­ports that newly re­leased ver­sions of­fered as re­place­ments for re­called fire-prone phones have also over­heated or caught fire. In an email state­ment to 7DAYS, a Sam­sung Gulf Elec­tron­ics spokesper­son said: “We are tem­po­rar­ily ad­just­ing the Galaxy Note 7 pro­duc­tion sched­ule in or­der to take fur­ther steps to en­sure qual­ity and safety mat­ters.” The com­pany added that it will is­sue an up­date when more de­tails are avail­able. But Sam­sung fell short of con­firm­ing or deny­ing ear­lier me­dia re­ports that it had halted pro­duc­tion.

Ear­lier yes­ter­day, South Korea’s Yon­hap news agency was first to report that Note 7 pro­duc­tion was sus­pended.

Be­fore the re­ports of pro­duc­tion sus­pen­sion emerged, US phone re­tail­ers AT&T and T-Mo­bile had al­ready opted to stop giv­ing new Note 7 re­place­ment smart­phones to con­sumers.

Sam­sung and US au­thor­i­ties are in­ves­ti­gat­ing re­ports of the new Note 7 re­place­ment smart­phone catch­ing fire, in­clud­ing a Sam­sung phone that emit­ted smoke and forced a South­west Air­lines flight in Ken­tucky to evac­u­ate pas­sen­gers.

The US Con­sumer Prod­uct Safety Com­mis­sion is in­ves­ti­gat­ing the in­ci­dent.

The pro­duc­tion change sug­gests fresh trou­ble for Sam­sung as it awaits US au­thor­i­ties’ in­ves­ti­ga­tion into the re­place­ment phones. It had promised that its new Note 7 de­vices with a green bat­tery icon were safe.

The re­ports of re­place­ment phones catch­ing fire raise doubts over whether the bat­tery is the only prob­lem in the fire-prone smart­phone. When it is­sued a global re­call on Septem­ber 2, Sam­sung blamed the bat­ter­ies sup­plied by one of its two sup­pli­ers and as­sured con­sumers that other parts of the smart­phones were fine.

BLAZE: Ariel Gon­za­lez is thought to be among the first own­ers see a Note 7 hand­set blaze

GLOBAL RE­CALL: Sam­sung is­sued the re­call on Septem­ber 2

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