Another crisis for Samsung
Samsung’s nightmare with its Galaxy Note 7 smartphone got even worse yesterday as the company confirmed that it has made production changes, following reports that newly released versions offered as replacements for recalled fire-prone phones have also overheated or caught fire. In an email statement to 7DAYS, a Samsung Gulf Electronics spokesperson said: “We are temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters.” The company added that it will issue an update when more details are available. But Samsung fell short of confirming or denying earlier media reports that it had halted production.
Earlier yesterday, South Korea’s Yonhap news agency was first to report that Note 7 production was suspended.
Before the reports of production suspension emerged, US phone retailers AT&T and T-Mobile had already opted to stop giving new Note 7 replacement smartphones to consumers.
Samsung and US authorities are investigating reports of the new Note 7 replacement smartphone catching fire, including a Samsung phone that emitted smoke and forced a Southwest Airlines flight in Kentucky to evacuate passengers.
The US Consumer Product Safety Commission is investigating the incident.
The production change suggests fresh trouble for Samsung as it awaits US authorities’ investigation into the replacement phones. It had promised that its new Note 7 devices with a green battery icon were safe.
The reports of replacement phones catching fire raise doubts over whether the battery is the only problem in the fire-prone smartphone. When it issued a global recall on September 2, Samsung blamed the batteries supplied by one of its two suppliers and assured consumers that other parts of the smartphones were fine.
BLAZE: Ariel Gonzalez is thought to be among the first owners see a Note 7 handset blaze
GLOBAL RECALL: Samsung issued the recall on September 2