Urgent Note: turn it off and take it back
UAE authorities tell Samsung handset owners to get their money refunded
Thousands of UAE customers have been told to switch off their Samsung Galaxy Note 7 smartphones and return the devices to retailers as a part of a global recall.
The Ministry of Economy urged owners to claim a refund and said they could report sellers who refuse to accept the returned handsets.
The move came as Samsung Electronics yesterday said the firm is permanently discontinuing production and sales of the Note 7 amid ongoing concerns about the devices bursting into flames, like the one pictured.
The South Korean firm first announced a recall of about 2.5 million units in September amid numerous reports of handsets catching fire. Then, in recent weeks, some of the replacements were reported to have overheated and caught fire too.
The Ministry of Economy said in a statement that an owner should “shut it down and return it to the shop”. It added: “They need to have a receipt to get their money. If the shop refuses to return the money and take the phone back then people can contact the Consumer Rights Department and register a complaint.”
Retailer Jumbo said it alone had sold about 6,000 of the phones since the model went on sale.
However, it is not known how many devices have been sold in the UAE altogether. A Jumbo employee said: “People are still willing to buy it and we are completely sold out right now. “We’ve sold almost 6,000 of those devices so far.” Ashish Panjabi, Chief Operating Officer of Jacky’s, said it has already cleared out its stock of the handsets. He said: “As of now we have been asked to stop selling Galaxy Note 7 units. “Our remaining stock is being returned to Samsung. “As for the refund, we are still awaiting a confirmation. “However, if it is a packed unit, we will take it back. If it is an open piece then we still need to get Samsung’s approval.” Lebanese-American expat Ghulmiyyah M, 32, said he had to change his device four times since the launch. He said: “I bought the phone before the stories of it exploding came out and have exchanged it four times in a month. “It would freeze, heatup and crash and I had to save everything from scratch every time. “When news came out of exchanging the phone after the first burn incident, I gave my phone back to Samsung and they did not give me a replacement device.” The recall has had a significant financial effect on the electronics giant. Investors wiped nearly $20 billion off Samsung Electronics’ market value yesterday as its shares closed down 8 per cent – the biggest daily decline since 2008.