Are new services speeding up Dubai Metro?
Have the new services helped rush hour? We ask Metro commuters...
More rush hour services for Dubai Metro were introduced this week to ease the squeeze passengers face on a daily basis.
The Roads and Transport Authority (RTA) said 276 new journeys will be put on each week as part of its winter timetable.
7DAYS caught up with passengers at some of the busiest transport hubs – Union, Burjuman, Burj Khalifa and Deira City Centre – to ask if the extra trains have helped.
CHRISTINE GOLES, 34, a Filipina accountant, said the congestion at Union station has eased in recent days.
She said: “I ride the metro two to three times a week from Union station. Before we’d have to wait for 10 minutes, then five and now it comes after two to three minutes.
“That’s great for me because I’m always in a rush to get to work.”
SANMATI GANGWEL, 26, an Indian auditor for a construction company, said: “Even though I travel through two stations, you won’t get any seats during peak hours. It is even difficult to enter the train.
“This morning there was actually less people. Because of the new metro services, I can reduce my buffer time. So I can sleep five minutes more.”
SHARIF LUBOWA, 25, a Ugandan customer service officer, travels from Union to Burj Khalifa/Dubai Mall – two of the busiest stations. He said: “The trains are coming more quickly, but it seems like the crowd is still there, especially during rush hour.
“At the Burj Khalifa metro station stop, it’s very packed in the evening.
“The car traffic on the roads and crowds on the metro are still crazy.”
SYED FARZAN, 29, an Etisalat sales manager from Pakistan, commutes from Deira City Centre to Etisalat Metro Station daily.
He said it takes 35 minutes to get to work but an hour to get back.
He said: “The rush increases in the evenings so I wait in the office for it to pass before I go to the metro.
“I leave work at 6.30pm usually so I catch the metro by 6.45pm or 7pm sometimes and reach home by 8pm. It still gets overcrowded during rush hour.”
TANYA SALTMANN, 23, a marketing intern from Austria, commutes from Business Bay to Al Fahidi and said the trains are still so full she has to wait for the next.
“I leave around 7.45am or 8am in the morning, and I take the metro, which is fine.
“But when I go home between 6pm and 6.30pm sometimes I just wait for the next metro because there’s too many people and I don’t like being stuck in between [people].”
DZIDZZAI MANGOMBE, 29, a civil engineer originally from Zimbabwe, said he believes the metro is even busier now than in previous years.
He said: “It’s getting crowded now, there were less people before when I first started using the metro a year ago. In the morning, no, but in the evening sometimes I have to miss maybe two or three trains before I can get on.”