Are new ser­vices speed­ing up Dubai Metro?

Have the new ser­vices helped rush hour? We ask Metro com­muters...

7 Days in Dubai - - FRONT PAGE - By 7DAYS News Team @7DAYSUAE

More rush hour ser­vices for Dubai Metro were in­tro­duced this week to ease the squeeze pas­sen­gers face on a daily ba­sis.

The Roads and Trans­port Author­ity (RTA) said 276 new jour­neys will be put on each week as part of its win­ter timetable.

7DAYS caught up with pas­sen­gers at some of the busiest trans­port hubs – Union, Bur­ju­man, Burj Khal­ifa and Deira City Cen­tre – to ask if the ex­tra trains have helped.

CHRIS­TINE GOLES, 34, a Filip­ina ac­coun­tant, said the con­ges­tion at Union sta­tion has eased in re­cent days.

She said: “I ride the metro two to three times a week from Union sta­tion. Be­fore we’d have to wait for 10 min­utes, then five and now it comes af­ter two to three min­utes.

“That’s great for me be­cause I’m al­ways in a rush to get to work.”

SANMATI GANGWEL, 26, an In­dian au­di­tor for a con­struc­tion com­pany, said: “Even though I travel through two sta­tions, you won’t get any seats dur­ing peak hours. It is even dif­fi­cult to en­ter the train.

“This morn­ing there was ac­tu­ally less peo­ple. Be­cause of the new metro ser­vices, I can re­duce my buf­fer time. So I can sleep five min­utes more.”

SHARIF LUBOWA, 25, a Ugan­dan cus­tomer ser­vice of­fi­cer, trav­els from Union to Burj Khal­ifa/Dubai Mall – two of the busiest sta­tions. He said: “The trains are com­ing more quickly, but it seems like the crowd is still there, es­pe­cially dur­ing rush hour.

“At the Burj Khal­ifa metro sta­tion stop, it’s very packed in the evening.

“The car traf­fic on the roads and crowds on the metro are still crazy.”

SYED FARZAN, 29, an Eti­salat sales man­ager from Pak­istan, com­mutes from Deira City Cen­tre to Eti­salat Metro Sta­tion daily.

He said it takes 35 min­utes to get to work but an hour to get back.

He said: “The rush in­creases in the evenings so I wait in the of­fice for it to pass be­fore I go to the metro.

“I leave work at 6.30pm usu­ally so I catch the metro by 6.45pm or 7pm some­times and reach home by 8pm. It still gets over­crowded dur­ing rush hour.”

TANYA SALTMANN, 23, a mar­ket­ing in­tern from Aus­tria, com­mutes from Busi­ness Bay to Al Fahidi and said the trains are still so full she has to wait for the next.

“I leave around 7.45am or 8am in the morn­ing, and I take the metro, which is fine.

“But when I go home be­tween 6pm and 6.30pm some­times I just wait for the next metro be­cause there’s too many peo­ple and I don’t like be­ing stuck in be­tween [peo­ple].”

DZIDZZAI MANGOMBE, 29, a civil en­gi­neer orig­i­nally from Zim­babwe, said he be­lieves the metro is even busier now than in pre­vi­ous years.

He said: “It’s get­ting crowded now, there were less peo­ple be­fore when I first started us­ing the metro a year ago. In the morn­ing, no, but in the evening some­times I have to miss maybe two or three trains be­fore I can get on.”

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