Ten per cent charge, we pay for the ser­vice twice

7 Days in Dubai - - DEAR 7DAYS -

I’ve found NO sen­si­ble rea­son for a ho­tel to charge an ex­tra 10 per cent ser­vice charge over and above the rate for the ex­pe­ri­ence of stay­ing in a ho­tel. Be­cause as far as I’m con­cerned the ser­vice is part of the ho­tel ex­pe­ri­ence. I’ve heard many rea­sons for the ser­vice charge ho­tels add to your ho­tel bill along and I’m still not con­vinced. Sug­ges­tion 1 – The more peo­ple that book into the ho­tel, the harder the ser­vice staff have to work. But the more peo­ple in the ho­tel, the more pay­ing cus­tomers. Any ex­tra monies the ho­tel want to pay the ser­vice staff for work­ing harder can come out of the ex­tra rates (and prof­its) they’re re­ceiv­ing for a full ho­tel. Sug­ges­tion 2 – It’s en­forced by gov­ern­ment to en­sure that the ho­tel pays for im­prov­ing the lives of their staff mem­bers. But surely the gov­ern­ment should en­sure that the ho­tel (which is di­rectly ben­e­fit­ting from the priv­i­lege of hav­ing happy, pro­duc­tive staff on their pay­roll) cov­ers this ex­pense, and not the cus­tomer, who, again, is al­ready pay­ing. Sug­ges­tion 3 – Trans­parency. If you pay the 10 per cent ser­vice charge, you’re en­sur­ing that at least that amount will go to pay­ing the staff. But once you leave the ho­tel, who has ANY idea where that money goes? If I choose to stay in a ho­tel, I’m at the whim of the ho­tel’s ameni­ties, staff and ser­vice – but I pay THE HO­TEL the re­spec­tive room rate to be treated ac­cord­ingly. The fact is that if the suc­cess of the ho­tel de­pends on the ser­vice staff, and they’re do­ing well, the ho­tel will do well and it should in turn re­mu­ner­ate their staff. Mu­nic­i­pal Tax – I get. Tourism fee – I get. But it just makes no sense that a ho­tel guest should be made to pay for what is es­sen­tially the ex­act same thing twice. But I live to be en­light­ened. Matt UAE I’m pass­ing some­times the po­lice. If they did well I would ask the same ques­tion, how else shall I cross fly over? Prob­a­bly they know as well that there is no other way. Just use it no­body will say any­thing. SZ Dubai

Newspapers in English

Newspapers from UAE

© PressReader. All rights reserved.