Business Traveller (Middle East) - - Passenger Rights -


At the check-in or board­ing area, air­line em­ploy­ees will look for vol­un­teers when it ap­pears that the flight has been over­sold. If you’re not in a rush, you can give your reser­va­tion back to the air­line in ex­change for com­pen­sa­tion and a later flight.

Car­ri­ers can ne­go­ti­ate with their pas­sen­gers for mu­tu­ally ac­cept­able com­pen­sa­tion. Air­lines gen­er­ally of­fer a free trip or other trans­porta­tion ben­e­fits to prospec­tive vol­un­teers. The air­lines give em­ploy­ees guide­lines for bar­gain­ing with pas­sen­gers, and they may se­lect those vol­un­teers will­ing to sell back their reser­va­tions for the low­est price.


Trav­ellers who don’t get to fly are fre­quently en­ti­tled to de­nied board­ing com­pen­sa­tion in the form of a cheque or cash. The amount de­pends on the ticket price and length of de­lay: If the air­line ar­ranges sub­sti­tute trans­porta­tion that is sched­uled to get you to your fi­nal des­ti­na­tion (in­clud­ing later con­nec­tions) within

one hour of your orig­i­nal sched­uled ar­rival time, there is no com­pen­sa­tion. If the car­rier ar­ranges sub­sti­tute trans­porta­tion that is due to ar­rive at your des­ti­na­tion

be­tween one and two hours af­ter your orig­i­nal ar­rival time (be­tween one and four hours on in­ter­na­tional flights), it must pay you an amount equal to 200 per cent of your one

way fare to your fi­nal des­ti­na­tion that day, with a US$675 max­i­mum. If the sub­sti­tute trans­porta­tion is sched­uled to get you to your des­ti­na­tion more than two

hours later (four hours in­ter­na­tion­ally), or if the air­line does not make any sub­sti­tute travel ar­range­ments for you, the com­pen­sa­tion dou­bles (400 per cent of your one-way fare, US$1,350 max­i­mum).

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