The canal side view

HotelNews Middle East - - Roundtable -

David Al­lan, clus­ter gen­eral man­ager Radisson Blu Dubai Water­front and Dubai Canal, be­lieves that per­son­al­i­sa­tion is go­ing to be a huge is­sue for ho­tels in the re­gion in years to come. “Aside from the ever-evolv­ing as­pect of tech­nol­ogy, per­son­al­i­sa­tion is a prom­i­nent is­sue and worth deep con­sid­er­a­tion. How do we iden­tify with our guests and more im­por­tantly, how do they iden­tify with us, our prod­ucts and our brand?” he asks. “There is also the as­pect of com­mu­nity in­volve­ment, giv­ing back to our hosts, and a fair wage for our work­ers. Pro­vided bal­anced lead­er­ship and grow­ing Emi­rati in­volve­ment in the ho­tel in­dus­try also has to be looked at.”

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